Report: #1309410

Complaint Review: Logisticare

  • Submitted: Fri, June 03, 2016
  • Updated: Wed, June 08, 2016
  • Reported By: CantTrust — Maine USA
  • Logisticare

    Nationwide
    USA

Show customers why they should trust your business over your competitors...

To keep this simple and short of the long story of many details.   Logisticare in spite of a contract and a doctor's note will at any second and not give a notice that they change your company.   You can have any given hired 1,000s of drivers or any company to pick up your child under 16 that you have need any met or any interview of them.   This is a stressful disaster to have a disabled toddler and they can have literally 5 different companies and change them at any moment.  You won't know until 10 minutes before pick up time and not know if it the right company.  

There was an incident on a 30 minute ride where my child took 1: 45 hour to get there.  They claim it was traffic but it was these guys that must or claim to took long route.  The school stated the child was in ok and well condition upon arrival.  There was several incidents even after a sign contract of the company that agreed that wanted the contract, there was change.    There may have to be another undependable report on that matter.   Let's speak to the sole responsibility of Logisticare in regards not to communicating ahead of time of who is picking up my child or offering options of a responsible company with consistent drivers to pick up my child.  Logisticare supposedly was gossiping with this transportation company how they not wanted (the transportation company on the contract and by doctor's order) to take my child anymore and wanted them to move to another region.  I really feel this may have turn into or may be a cover lie by this transportation cover.  We going to speak on that transportation company at another time.  Regardless of what that matter of the he said/ she said,  Logisticare should have contacted me, the child's mother as soon as they got notice that company didn't do it.  There was several rounds of pointing fingers of we not cancel by Logisticare and  (the signed contracted transportation company)

Then if you not agree to let the stranger pick up your child with a 10 minute notice they fail to let you get mileage reimbursement.   Then they take forever to pay the mileage reimbursement.  It's just one sheet of paper so what take so long to log in a computer with a calculator and pay within 2 weeks. 

 

You have such nonchalant customer service that talk to you as you need be glad to have a ride and take whatever they give you.  

I really want somebody to explain this mileage of a ride that is about 30 minutes on stop lights and they only pay you for 12 miles.  It is not any way that you can get there in 12 minutes except in a plane.   

 

S.B.

Maine

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This report was posted on Ripoff Report on 06/03/2016 05:55 PM and is a permanent record located here: http://www.ripoffreport.com/reports/logisticare/nationwide/logisticare-send-various-strangers-to-pick-up-your-special-needs-toddler-to-go-to-school-1309410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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10Author
3Consumer
0Employee/Owner

#1 Author of original report

Winter 2016

AUTHOR: - ()

Do Stay Tune!  This is intentional of these capitalistic illogical socioTins.  Just as their foreground nor background is not trustworthy with children or the disadvantaged , it is not anymore with money or checks.  This LogistiTin know that the actions are being captured in the universe especially as Capitalistic Situation Starters.   You have to watch when due to [legal] reasons a place not want to cash a check that is deep Halloween.  It is much not further that will be revealed due to these are want to be, competing for a next round as Top Bad Air and Heir!

NOT TRUST THEM with your children or any money deals, they block and reroute your number when know they guilty or when not even called them. 

  Do not hold back because of their plots, deceit, and your to be Grateful in your Economic Status.   

 

 

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#2 Author of original report

Still No Pay or Update on Mileage Correction

AUTHOR: - ()

LOGISTICARE THE ILLOGICAL still NOT PAID ANY OF THE APPROXIMATE 11 TIMESHEETS THAT HAVE BEEN RESUBMITTED TO THEM AGAIN IN THE LAST WEEK.   THE FACT THAT THEY OWE FROM MARCH AND IT WAS SUBMITTED SINCE MAY, IS A REASON THAT IT SHOULDN'T BE A PRAYER TARRYING CEREMONY TO RECEIVE THE CHECKS.

THE ODOMETER SHOWS THAT THE MILEAGE THEY ARE USING IS BIRD FLYING, NOT DRIVING ON LANE!   GOOGLE IS NOT CORRECT ALL THE TIME.  HOW DOES A 24 MINUTE RIDE WITH REGULAR FLOW TRAFFIC AND MILEAGE, END UP BEING UNDER 10 MILES.  A REQUESTS TO UPDATE ON THE MILEAGE HAS NOT BEEN UPDATED IN A WEEK.  THIS IS A SHAME. DO GO BACK TO THE BEGINNING OF THIS, IF JUST reading at this article.    This is furious.   Don't want to do any chatting,  Send the $$$  with interest and late fees.  This don't make any sense.   

They need Pay Up Prompt with Interest  & Late Fees.  The mirror is watching the like they thinking got time to play but you can't write time with your privilages for too long.   This is really intentional deceit.  This matter of the money has been since May.   

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#3 Author of original report

Another Writeup of their Bad Encounter with Logisitcare!

AUTHOR: - ()

Must Read this Link that goes back to match up what I've written of experience and encounter with this illogical company.   Don't go out the way to provide poor service because you are serving the poor and the poor should be grateful! 

 

complaintslist.com/transportation/logisticare-solutions/

 

! Still waiting on reimbursement checks that goes go back to March.  There is 3 at this time that are awaiting for pay and will soon be 6 by next week for pay.

! People on phone were recently instructed to deny any inquiries about check status.  (Please raid on this company quick because they go out the way to create uncallful anger and emotional distress in those that not have other options like this is selecting bubble gum, chips, or candy.)

!The zip to zip via mapquest numbers when traveling... (Review the previous postings of how their mile calculations are extremely incorrect, they are cheating by giving minutes and mileage that are flying in a plane)

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#4 Author of original report

Still Not Have Mileage Reimbursement Check from Logisticare

AUTHOR: - ()

This LogistiCRAP company hasn't paid the timesheets which are 3 of them at this current time.   On next week, will be an additional 2 timesheets to send to them.  That will be 5 timesheets that are owed to me for mileage reimbursement.  This company have when I call them that the intro go in circles.    They know I need call in for mileage reimbursement.  

It urgent that this company lose their contract or definitely have access to our services having to go through them in any means.  This company have a bad reputation not a matter of where they go, so who would value their background checks!   If this company not want poor reviews or writeups, they shouldn't go out the way to provide poor customer service that is common sense not to provide to humanity.   The next company need be serious about professional to pay as sensible not "classism" along with have mandate of human service application in their quality as a business.  You don't be a situation starter when it is avoidable and beside the point.  

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#5 Author of original report

More Formal Writeup on the Matter at Hand

AUTHOR: - ()

We will do our best to keep this simple and short of the long story of the many details as the report is titled along with calling the police for requesting medical records.  You can follow the link below this article for more details on the incident that encounter when requested medical records.  Regardless to a contract or doctor's order, Logisticare will send anyone loosely with your address area and not offer the option of mileage reimbursement if not have the assigned company to take your underage child to medical services without parent.  You can have any given of Logisticare's thousands hired to call at any moment that they are picking up your child without against proper orientation arrangement with Logisticare & parent.  They will have at least 5 companies scheduled in one week to pick up and deliver your child (without parent) for rides. You may not know until it's pick up time and Logisticare have this reply of be grateful to get there, mentality!

 

There was an incident on a 30 minute ride where a child (under the age off 10) didn't arrive 1: 45 hour to get there medical appointment "school".  "Logisticare" claim it was traffic but it was these guys that must or claim to took long route.  The school stated the child was in ok and well condition upon arrival.  There was several incidents even after a signed contract of the subcontractor that agreed they wanted the contract, there was changes with "he said/ she said and they said". Logisticare refused the two options to select a company and interview of 2-3 steady drivers or if have to use different companies, then pick me up as the parent with a dropoff and pickup of a reasonable distance or nearyby medical facility as offered by the parent.  The parent, had to seek and interview companies on their own that would meet the agreement to not delay medical services for the child.    There are more details and updates that need put with this illogical Logisticare.   Let's speak to the sole responsibility of Logisticare in regards not to communicating ahead of time of who is picking up my child or offering options of a responsible company with consistent drivers to pick up the client, a mnor child.  Logisticare "supposedly" was gossiping with this  (subcontractor) how they not wanted (the subcontractor on the contract and by doctor's order) to take the child anymore and wanted them to move to another region.  We really feel this may have turn into or may be a cover lie by this subcontractor.  We going to speak on that subcontractor at another time.  Regardless of what that matter of the he said/ she said,  Logisticare should have contacted the parent for mileage reimbursement, the child's mother as soon as Logisticare got notice that subcontractor wasn't able to continue schedule and not loosely have her address available.   

There are more incidents that occurred in recent such as the report being notated in the account of the "school" reported that the child no longer are of what they were told by that address along with a party at that company state to have them on the phone while there, Logisticare called the police on this parent.  There were two parties on the phone with the parent for the time was there as the parent was polite request with hand written notice to them.  If you have further care or your similar situation, do look under the local news section under Maine in Craigslist, to further contact.

 

The Medicaid Office state that they don't have an address to send them and they only need the billing codes.  This was informed by 2 Personnels of the Grievance Line.  The parent is being informed by case manager at this time that Logisticare can't give hard copies of the medical record along with other continuous games such as hanging up when the parent called on the child's mileage reimbursement.   Logisticare is in total denial that the parent was ever told even with questioning multiple times on two calls that the school reported that the child not any longer attended that canceled mileage reimbursement.    Stay Tuned

 

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#6 Author of original report

Logisticare Called the Police after Requesting the Medical Records

AUTHOR: - ()

Today, went to Logisticare location at 400 southborough in south portland.  The woman that answered the intercom had another location to go get the records that was on the sign as repeated at least twice for obtain medical records.  I went to that location and they said they weren't suppose to be given of their address.  A photo was taken as proof as I was referred by that address to return to 400 southborough in south portland. 

When return to that address some time later, she threatened and called the police.  The police called the phone to advocate for their security.  That police department need get there and tell them to not partisan of the matter as I was polite in request and delivering them a hand note with it.  Don't question if return as will continue to report and standby of this matter.  The police station number is 207-874-8300   Logisticare number is 877-659-1303

Then Logisticare report of "gossip allegations" to the South Portland Police Department between the cab company and myself.  Logisticare can't call you before they send a stranger or change to a contract/ doctor's order to pick an underage child that is disabled to ride 30 minutes away by themselves.

 

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#7 Author of original report

More He Said and She Said

AUTHOR: - ()

Logisticare was called this morning in the 8am time frame to get mileage reimbursement on Monday, June 13.  Told by the rep, Nick, that the school had reported that my child not any longer attend the school.  This, of course, start an upset.  As the school was contacted on this really early morning to correct the matter, they were given a different response that I was given for (what I was told or obtain mileage reimbursement).   I called after confirmation that it was supposedly an error but know what exactly what was told to me and ask the question repetitively before calling the school. 

The school confirmed it was not them that called Logisticare to report that my child not any longer attend the school.   When call Logisticare back, the operator was about to start that same response from earlier.  I had to respond that she need needed to refresh that browser so I can get my mileage reimbursement because that information she is telling is me along with the call earlier, is not true.    Really!  All this continuous every week, "He Said, She Said and They Said".  

Really hope there is a serious company that will override or overbid Logisticare.  Logisticare do this because these are unfortunate without many options or defense & have to tolerate so much incompetency, undependability, sneaky and unreliable.

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#8 Author of original report

Still Waiting, Still Stupid Robert!

AUTHOR: - ()

There is not any extra tasks or headlines that need be presented to you for the concern that I should have as a Parent.  You nor ignorant dumbots set directives, standards or points for me and mines! 

Just cause you post a link don't mean you have the correct interpretation.  Robert is untrustworthy with special needs children.  Sure, you IP address will trace to you in a previous or future crime!  You best STAY AWAY FROM MINES!  Take the L and glue to a seat to work in a landfill but not special needs. Stop going extra to these dysfunctional companies.

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#9 Consumer Comment

Still waiting...

AUTHOR: Robert - (USA)

Oh yes the "You must work for them" when you have nothing that would disagree with what I posted.  Well sorry to say but I do not now or have I ever worked for this company.

I am still waiting on the source of all of these reports about mass kidnappings by bus drivers.

While you are at it, how about showing us how I am wrong about the IRS mileage rate. 

If you need help on the later..here is the official IRS statement on that.

https://www.irs.gov/uac/newsroom/2016-standard-mileage-rates-for-business-medical-and-moving-announced

 

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#10 Author of original report

Idled Troll Robert

AUTHOR: - ()

Robert are you the ignorant supervisor or PR dummy for Logisticare.  Since you not understand or competent what the writings means, your replies are vain.  "Robert" have misinformation of what the IRS deduct for mileage severely especially since gas is $3 a galloon.  "Robert" is a manipulative troll that is fright that work with special needs.  Is this a being that is to be on forensic files 5 years from now or one not been caught of a matter in previous years?  

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#11 Consumer Comment

Yes how many times...

AUTHOR: Robert - (USA)

How many times those that work for a company even reputable companies have been in major headlines of a deceased or still missing 40 years later of a child.

- Yes, please tell us how many times this has happened.   Because unless you know something the rest of the universe doesn't, I can't actually recall any headlines of bus/shuttle drivers going on some mass kidnapping of children.

Then while you are at it why not tell us how many people are killed in car accidents every day, or how many die from smoking. Then please tell us what you are doing to stop those deaths.

Look I get it you are very protective of your child.  But the reality is that there is a point and time when you can be too "overprotective" and actually cause more harm then good.  Just something to think about here.

Now, as for the rest of your report.  In all honesty I can't make heads or tails of most of your rantings and even though I truly tried I have no idea what in the world slipping on bananas has to do with upgrading them, or what in the world you were trying to say with the statement "going to nip about mine cause I'm ride or dry, bout it' bout' it for mines".

BTW as for your MILEAGE reimbursement.  $0.38/mile is pretty generous.  The IRS only give you a $0.19/mile reimbursement for medical(which this would qualfiy for) puproses.

 

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#12 Author of original report

Robert's Rebuttal

AUTHOR: - ()

You working w/ special needs by your rebuttal is problem of who is hired to work or trusted with their love ones.   I'm not about to be a foster care or nickel value or halfway value about mines nor let anyone do it.  Cordial is one thing, but generic is a 90.9% limit.  

 

"Conspiracy theories" There would be none if there was proper organizing and communication of the call center/ medicaid broker & transportation company that are aware in verbal, notes, contract, and doctor's order.  I as the Parent along with the case manager several months before the child was registered reach out to the Call Center/ Medicaid Broker to assist in arranging proper no misunderstanding transportation.  After interviewing several companies or those of the conditions, had found a company that put in ahead of the child starting to so we wouldn't have all this he said,she said and mishaps occuring! 

 

Yes, on that notice of 10 minutes to 1 second is as written for the change of transportation company and not know the party exactly taking my child.  How many times those that work for a company even reputable companies have been in major headlines of a deceased or still missing 40 years later of a child.  It is as it is WRitten! 

 

The contract is detail enough of options to do if that company listed is not available to notify at their notify and give the option of mileage reimbursement.  Every detail of each transaction can't be put in writing.  Believe me, I thoroughly through many incidents as the final straw breaker, made it detail along with doctor's order. 

The one incident given in detail, the driver answered me after asking if my child would be the first dropped off.  When called the dispatcher as put in the logo vehicle (another long story of call center on this) the dispatcher stated "We did not pick your child up" and placed me on hold to come back with a lie that my child was at the school and when checked a few minutes later,  was not in the school or in the parking lot as informed from that dispatcher.

When it come to my child, prevention is the key to misunderstanding and triflingness.  I'm not hard to get along with, be proper as you would for Donald Trump or Polo children.  I'm going to nip about mine cause I'm ride or dry, bout it' bout' it for mines.  I'm preventing drivers a liability/ loss of company or they slip on a banana and upgrade to be dependable and reliable. 

What that! "Not the only special needs child"  mean in regard to mileage reimbursement.  It's a wide contract given to appropriate compensation and reasons why they do census. Don't mean because it's special needs or low income should take penny on dollars for service.  Miles and minutes are in range! To go 12 miles on about 30 minutes trip and not factor delays such as lights, so forth, Only in an Airplane for they reimbursing esp. for .38 a miles for the friends and family program,

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#13 Consumer Comment

Wow....

AUTHOR: Robert - (USA)

First off before you go off on the "You don't know what it is like" or "You don't have kids" let me tell you that this is coming from someone who has worked with special needs kids and is very familiar with the challenges(and rewards) of it.

So with that said let me just say that I was barely half way through your report and can totally understand if this company is really saying they don't want to transport your child anymore..that the reason is you.  Although it is really hard to tell if that is truly the case because it is hard to tell through all of your consipiracy theories.

When people write these "RipOff's" they generally try to make the company look as bad as possible.  On that they would of course list the worst incidents... But here is what we have from you in about 2/3 of your report.

They only tell you 10 minutes in advance if there is a driver change.  Really?  That's it?

Unless the contract you signed allows you to personally interview each driver before they pick up your child and are required to be given more than 10 minutes notice.  Your request is totally unreasonable.  Ever hear of people having days off, taking a sick day, getting delayed on another pickup? If you want that sort of level of control...hire your own private driver.

The ONE incident that you gave in detail that actually affected your child...taking 1:45 to get to the school, was one even you admitted that the child arrived okay and in well condition.

Just based on what I have read and how it was written you sound like the type of person who calls them up and complain about EVERYTHING, that you think you are entitled to things you are not and most likely the drivers dread coming to pick your child up because they know they have to deal with you.

Oh and again if you now try to come back and give a list of other incidents that are a lot worse, those will have to be taken with a "grain of salt" and with a lot of doubt as if they were really that disturbing and horrible...why did you not
even mention them in the beginning?

Oh and you need to understand that this following statement is a comment on the parent(you) and not any disparaging comment on your child.  But if you are really saying how you can't understand why the MILEGE reimbursement is only for 12 MILES when it takes you 30 MINUTES to drive there...perhaps your child isn't the only one who is "Special Needs".

Because unless you live in some alternate universe(which based on this report is possible) Miles and Minutes
are NOT the same.  You get reimbursed for the miles you drive, not the time it takes to get there.

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