Report: #568730

Complaint Review: Logitech WiLife

  • Submitted: Fri, February 12, 2010
  • Updated: Sat, January 01, 2011
  • Reported By: Jonathan — Sierra Madre California United States of America
  • Logitech WiLife

    United States of America

Logitech WiLife camera fails often and product support is horrendous, Internet

*General Comment: You are not alone

Show customers why they should trust your business over your competitors...

I purchased a WiLife security system in January 2009, with one outdoor WiLife camera.  It worked beautifully -- for three months.  Then it started cutting out with increasing frequency.  After multiple trouble tickets and calls, Logitech finally agreed to replace my first camera.  But then the same thing started happening with my second camera almost right away and, after multiple trouble tickets and calls, Logitech replaced THAT one too.

Finally -- camera 3 -- same problem -- and now Logitech claims it's my home's electrical circuits to blame!  Why that wasn't an issue the previous two times is a mystery.  Why those same circuits support a wide range of electronics but not a simple external webcam is a mystery.  Why the first camera worked just fine on the same circuit for three months is a mystery.

I asked for a full refund of my system and the $70+ I paid for a "access my camera anywhere while I'm traveling" service contact that was useless since my camera was "down" so much. [continued below]....
.....  That request was refused.  I exchanged "Tweets" on Twitter with Logitech rep, @logitech," who kept saying for weeks that someone was going to get back to me re my appeal for a refund -- and no one did.  Finally, @logitech claimed that my issue had already been resolved.  No, it hasn't!

I'm particularly frustrated because I've been a fan and purchaser of multiple other Logitech products, to include several webcams, mice, etc.  And I told Logitech that in my correspondence.  To no avail.

To Logitech, in my opinion, customer service is an oxymoron.
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This report was posted on Ripoff Report on 02/12/2010 03:05 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

You are not alone

AUTHOR: RobW70 - (United States of America)

I purchased a Logitechoutdoor security systemwith two cameras in October. Installed easily, picture was beautiful; camera quit working after 30 days. Called tech support and on 12/13 they were going to send me a new camera and sent me a label to return theirs.

They received my camera on 12/20 when Iwas supposed to get mine. After contacting them several times they finally told me my camera was waiting to be shipped from the warehouse. On 12/28 I received acamera; THE WRONG ONE. So I had to call them again, request another label, go to UPS to return it and I am still waiting for my first camera.

My second camera went out after about 45 days. I will have to call them again, get a return label and wait weeks with only ONE working camera to my security system, which is camera #3 that was ordered as a backup. Hah. I'm using it as a primary camera as it's the only one working.

I, too, had a problem with the receipt. I cut and pasted it from where I bought itthru CompUSA and they wouldn't accept it. I gave them the numbers from the back of the camera;they FINALLY accepted that it was under warranty.

Their products are made in China, which obviously doesnt know anything about electronics and their customer service does suck. Maybe complaints to the Better Business Bureau and the Attorney General in Utah (their state)will help if enough complaints are received. At least can give you a heads up if you know about this site and check it before you purchase anything.

It's worth a try. Good luck.

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