Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1357402

Complaint Review: Logitech - Nationwide

  • Submitted:
  • Updated:
  • Reported By: onepunchbatman — Halifax Nova Scotia Canada
  • Author Confirmed What's this?
  • Why?
  • Logitech Nationwide USA

Logitech Poorly Trained, Rude and highly uncooperative Customer Service Newark California Nationwide

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Very displeased with Logitech.  Unprofessional, Rude, At times insulting ,Lazy, Uneducated -  

 

 

Started case through email, the response I got made had very odd wording. I had to read sentences many times to understand them. 

Email was also incredibly slow, it took 4 or 5 days to get the first response and after I replied, no response afterwords.

So I called in. I dealt with 5 separate Reps -

 

 

Rep#1 Martin -

When I called I spoke to ‘Martin’ Who said my receipt was good and that a replacement for my G510s would be the only course of action. They offered no option to repair the unit.  Martin and I got disconnected while I was on hold.

 

Rep# 2 Angel-

I called back and got ‘angel’.  She was a B***H.  She decided to go over Martin’s head and tell me the keyboard wasn’t under warranty. I got frustrated and said “That is b*******” and Angel flipped her lid at me.

(You read that right, the customer service rep got angry at the customer…)She threatened to end the call if I continue with the profanity and I explained to her that I was just frustrated and that frankly the word “B*******” shouldn’t offend. Never the less I apologized and tried to continue - She hung up on me anyways.

 

Rep#3 Unknown - This person hung up on me right away. I called back again with my number set to private, so my guess is that whoever got the call (might have been Angel again) saw the number and hung up right away.

 

Rep#4 Coleen -

Called back and Got Coleen.  Coleen Said she needed to verify the receipt, I said ‘sure thing’ 

Coleen put me on ‘hold’ claiming she was calling Best Buy - But what she really did was mute me. I could still hear her talking… I heard her speaking with Angel, “Yeah he’s on the phone with me right now, he is an a******”

I said to her “um, I can still hear you…” But got no response.  Coleen then socialized for a few minutes talking about random things and clearly having no intention of getting back to me. After 5 minutes I hung up.

Called back and got Fritz.  Fritz was the only guy who really lifted a F***ing finger out of all of them.

It is abundantly clear that Logitech does not operate in a country where English is their first language. , I hold no ill feelings towards outsourcing. I am however frustrated with their inability to communicate.

 

Rep # 5 - Fritz

While on the phone with Fritz, he tried to get me off the phone several times by saying they need several days to call Best Buy. (Bull s**t…). He got the S/N off of the keyboard from me and told me that manufacturing date puts it out of warranty.

I asked him “whats the manufacturing date?”, not 3, not 4, but 5 times. Each time he explained that the S/N number gave the manufacturing date. After the 5th time asking the same question he clued in to what I was saying.

He informed me the keyboard was made in March of 2015. And thus over 1 year old. But then…its still under warranty because the G510S has a 3 year warranty. 

Fritz said no, because the other p/n number said it was a different model of the same line that had a 1 year warranty (convenient… Probably Bullshit…)

 

 

I offered to send pictures of the thing, and even offered to send it back, and heres the Clincher. THEY DONT EVEN MAKE THE KEYBOARD ANYMORE AND DO NOT REPAIR THEIR EXISTING UNITS. THEY CURRENTLY DO NOT OFFER A SINGLE KEYBAORD THAT IS EVEN REMOTELY COMPARABLE.

 

This means that after an hour of dealing with rude, insulting and downright irresponsible reps I still had to take an inferior product… That is B*******.

 

Fritz gave me 3 options

 

G710 - Has fewer programmable keys and no LCD screen

G410 - Has NO programmable keys and the option to connect your cell phone

G610 - an Ugly POS that has programmable F keys and no LCD screen.

 

It was a lose lose scenario, but I asked Fritz to choose what he thought was best and he said the G710.
I asked Fritz some very basic questions, questions any rep should be able to answer, he struggled to and even misinformed me regarding a few. For example he told me the G410 had programmable Fkeys, but according to the forums that is not true.

 

 

I am very disappointed. Ive been a customer of Logitech since I was 14 years old. 

 I have had the G5, the G9x, The G11, the G110, the G510 and the G35 surround sound headset.  I have been very pleased with each product and in the past I had no issues with them. I had a defective G5 and they sent me a new one no problem and asked me to send the old one back They paid for shipping and everything.

 

I know I’m a very assertive person, my Dad is a Defence attorney, and I take a lot from him, but If I wasn’t so persistent Id still be sitting here with a busted keyboard.

What happened Logitech?

You used to make great products and had superb service. Whats gotten into you? Cutting corners? Chasing Trends?

 

Your reps are P******, they can’t handle real talk with a real customer, Im still shocked that the word “B*******” Offended that rep so much, that she had to hang up. 

I try to respected your time, in hopes that you’d respect mine. But you didn’t. A routine replacement took 2 hours on the phone and 6 days through email. 

I was called an a*****e when the rep thought I couldn’t hear and I was treated like s***.

 

 

  • I don’t understand how it is my fault that they don’t provide a repair option.
  • I don’t get why I should suffer because they discontinued a product and offer no suitable replacements.
  •  The closest product they currently offer (the G910) is 50$ more in MSRP.
  • But its still in my opinion INFERIOR.

 

The fact of the matter is, Logitech is trying to replace This: thebrewhall.com/wp-content/uploads/2014/02/lg510.png

 

With this: images-na.ssl-images-amazon.com/images/I/818DTORyE0L._SL1500_.jpg

Fewer G keys, only 1 colour backlight, and no LCD screen.  B*******!

 

 

Is it unreasonable to want the closest comparable Keyboard?
I don’t think so, especially not after 2 HOURS of being on the phone and 6 days of emailing that went no where.

 

This report was posted on Ripoff Report on 02/21/2017 11:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/logitech/nationwide/logitech-poorly-trained-rude-and-highly-uncooperative-customer-service-newark-california-1357402. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now