Complaint Review: logobench
logobench Logobench Illegal Practices sunnyvale California
*Author of original report: Refund ??
*Author of original report: Only The Truth
*UPDATE Employee ..inside information: Partially false claims from Cynthia W****
At the beginning of this month (10/3) my company foolishly hired Logobench to create an original logo and website. Things seemed to go well at the beginning. Initial logo concepts were delivered quickly (10/7). Unfortunately things began unraveling even faster.
The concept that was closest to what was wanted was chosen, with hope that this was meerly a rough draft, and revisions would correct it. A new version was sent to us, without all the revisions done (10/9). It was becoming clear that they would not be able to fulfill our needs. A refund was requested, as they did guarentee a 100% customer satisfaction refund. I was informed that their fine print clearly stated that once any revisions were done refund is no longer possible (10/11).
At that time, I tried contacting them over the phone. And was unable to even get an answering machine. [continued below]....
A phone conference was set up with the head of our design team (10/14), to discuss revisions that needed to be done. Again no answer. After 45 minutes of calling, an online representitive was contacted to see if anyone was there. Another 15 minutes later I was finally able to contact the person I was supposed to have a meeting with. Many revisions were gone over.
As of today (10/20), no revisions have come. But we have had time to find every one of their ideas online. 2 as clip art, one as a coloring page, and one tagged with a copyright and the owners name. A slight problem considering part of the package provided us for $1200 was ownership of the copyright.
I do have photos of all these things, unfortunately copright law prevents me from posting them here.
For the initial deposit of $600, we have no designs, no website, and a check card that had to be cancelled to prevent further fraud.
AVOID THESE PEOPLE AT ALL COSTS
This report was posted on Ripoff Report on 10/20/2013 09:45 AM and is a permanent record located here: http://www.ripoffreport.com/reports/logobench/sunnyvale-california/logobench-logobench-illegal-practices-sunnyvale-california-1093239. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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