Lollyphile - Jason Darling - http://www.facebook.com/lollyphile Does not ship orders, does not respond to emails. Austin Texas

Apparently Jason thinks I'm "crazy" because I don't like being scammed. Oh Jason, don't forget, I'm also "impassioned!"  I'm so sorry Jason, I don't enjoying dealing with rude, condescending shop owners. Here's some more "breathless prose" for you Jason, before I "take a deep breath & maybe try to get some sleep." (Thanks for that advice! Would have never figured it out on my own. Usually I just hyperventillate until I pass out!! Thanks to you Jason & your creative words of wisdom, I can actually relax!)

Jason, you might wish to update your Lollyphile website CONTACT PAGE (http://www.lollyphile.com/contact) which specifically states:

"Just want to write us an email? Go straight to the top: jason@lollyphile.com"

If that is the "automatically generated order confirmation" email address (as you have specifically stated), then WHY do you have it listed on your contact page as a means of contacting you?? Does not make logical sense to me.

You also state I did not take the time to write out a subject line for my email. Actually the subject line was "Order confirmation for order #15247" because I was trying to CONFIRM what was going on with Order #15247. I'm sorry, it's my fault for not communicating more clearly with you. I am sure you will let me know how I could have handled that subject line much more appropriately - that way the next person who does not get their order will know what to do.

Also I really don't know why you needed to focus so heavily on contacting me through Facebook. I emailed you before I ever posted on FB. So I'm not sure why it was so difficult to find my email as I sent it directly to the address you have listed on your website to contact you with.  (Now if I got a message from someone on FB saying they had issues with their order from MY shop & did not get a response to an email, I would go DIRECTLY to my EMAIL and check through the entire INBOX & possibly SPAM Folder to find the necessary information.... I would also respond politely instead of being sacrastic & patronizing. But I understand treating customers with respect isn't really high priority for Lollyphile.) I responded to a random person (NOT YOU!!) on the Lollyphile FB page who was COMPLAINING about not receiving their order after 3 weeks. In fact I believe there were several people complaining on the Lollyphile FB page about not receiving their orders. (Of course I have no doubts it's all been deleted by now, because you wouldn't want anything lingering around to tarnish your perfect image.) I posted a comment to said person confirming that I, too, had not recceived my order nor did I get any response to my emails sent directly to Lollyphile. I was not contacting YOU nor trying to resolve or dispute my order VIA FACEBOOK. Maybe other people use Facebook for solving their shopping issues, I do not. I use my email address & contact the company via their email address - and since jason@lollyphile.com was what you had listed under your Contact page, that is what I used. You do not have a phone number listed. You do not have a physical address listed. You do not have any OTHER email address listed. So please tell me what is the appropriate email address to use if jason@lollyphile.com is incorrect? And why do you have it listed on your contat page if you don't want people to use that one??

You've told me (twice actually) you have tens of thousands of customers, but it's only YOU taking care of them all. I would think if you have that many customers you would certainly be able to get at least one person to assist you in organizing your business & shipping out orders.  (Apparently you just could not find my order anywhere - it got lost - and all my emails were lost as well....convenient.) I mean, a mere ten thousand people placing one $25 order a year is $250,000 for the year (Oh wow! I can do math! It's amazing!) Since you have way more customers than that,  and with all your other expenses figured in, I am sure you can afford to hire someone to assist with organizing & shipping out orders if you cannot handle it yourself. I would certainly think you'd need some assistance if you're getting 20-30 orders a day minimum on average (figuring you've got 10's of thousands of customers....)

Personally I'm not concerned about the sugar on a stick. You seem to think I have some weird lollypop obsession & NEED MY CANDY. Actually the order was a Birthday gift for my best friend. So yeah, I was annoyed that it never even got sent. Makes me look bad when I tell her I've sent a package & then it never shows up, meanwhile she's waiting & checking her mailbox daily wondering what happened.

I also make mistakes sometimes - ordering from Lollyphile was one of them. Won't happen again.

Happily we can end this lovely relationship now.

Hay there, Bananagrams.

First of all, My legal name IS Jason Darling. However, one of the reasons I had problems contacting you is that the name you use on Facebook to complain about me and my company is not YOUR real name (Aprille S**** rather than your FB handle of Apryl B****). So there's that. Sorta made it hard to look up your order on my site's back end. You wouldn't respond to me on Facebook and tell me what your actual name was, despite my messaging you (and, because we're not friends on Facebook, I had to actually pay $1 to message you).

When I finally figured out what was actually going on, it took rather a lot of work. Because while you did actually email me, once, you replied to the automatically generated order confirmation. My filter put it in the inbox where all the autoresponder "Order placed by XXX" emails go. Most people, when they want an issue fixed, take the time to write out at a subject line. I emailed you immediately, and you never responded to that, either.

Meantime, you've taken the time to spam every website you can find about my nefarious misdoings, because, I assume, you thought your $20 was being hoarded by me, like some kind of confectionary Gollum. I wasn't "stringing you along" for $20. That's actually insane. I'm a small business order who takes the time to reply to literally every singe email he receives, across several different platforms. Most people, unlike you, make mistakes from time to time and miss an email. You have to understand that we lesser beings need your patience.

When I DID find your order I immediately refunded you, with actual and sincere apologies. I understand that you really wanted your lollipops. You really, through your dilligent copying & pasting of your breathless prose, drove that point home.

I think it's sweet that you took the time to lip-read the complaints about my company, but if you notice the time stamps on them they are all rather old. I had some shipping issues that needed to be fixed- small company, growing pains, what have you- but I have fixed the issues that every single person had, refunded where needed, and refunded + sent out free stuff in other cases. This is why no one rushed up to you to try to make your crusade against the forces of candy villainy a successful one.

I have tens of thousands of happy customers. I make mistakes sometimes. Thank god I'm a confectioner and not a heart surgeon. You've had your money refunded. Please take a deep breath and maybe try to get some sleep. It was lovely having had a relationship with you.