This place in unbelievable. I have learned my lesson about shopping without coming here first.
I ordered 5 shirts for Christmas presents on November 26. I receive an email confirmation saying that the shirts would be delivered about December 5, 2012. About December 8, I sent them an email via form at their website. There is no phone number, because I would have taken that route had there been one. I received an email in response with a ticket number and was told that someone would contact me in 48 hours. I was never contacted. On December 9, I sent another email. Again, a ticket number and a promise of being contacted within 48 hours. On December 10, I sent another email letting them know that I felt ripped off.
That day, I received 3 of the 5 shirts. I was missing two.
Here it is, December 13, 2012, and I am still missing the two shirts. I checked my order status, and it says that all shirts were delivered!! I sent more emails. I found other email addresses, and sent emails to those as well. Finally someone responded and asked what shirts were missing so they could be sent out. I replied to that email with the information requested. I thought I had finally gotten somewhere! Wrong! Instead, I received another email asking if I wanted a refund or if I still wanted the shirts shipped. I replied that I still needed the shirts, and that I felt that they shoud upgrade my shipping to make sure I received the shirts on time.
Instead, I received another email (yeah, they couldn't respond to the first 6 or 7 emails, but now they can???), saying that the warehouse would be notified and the shirts would be shipped. No reply at all regarding the upgrade in shipping. I wrote back asking if the shirts would be the correct ones, the correct size, and when they would arrive. Still waiting on a response to that one.
DO NOT ORDER FROM THEM. THEY ARE RIPPING PEOPLE OFF!!