Complaint Review: Lombardi Publishing Corp
Lombardi Publishing Corp misleading stock market report AND very deceptive refund policy Internet
*UPDATE Employee: Committed to Customer Satisfaction
On June 22 i subscribed to their stock market research newsletter, which I received about a week later. Upon reading reading the report, I felt that it was poorly researched, their conclusions were vague and...bottom line, didn't agree with most of it.
On July 1, I sent an email to cancel my subscription. Their email reply of July 1 was that I needed to contact them by phone so '...they could verify the authenticity of my request."
On July 23 I called their customer service hot line and told them I wanted to cancel my subscription and get a refund. I was told they would send me an email with several options on switching to other reports. I told the customer rep. that I wanted a refund and replied the same day by email that I wanted a refund of my subscription, period.
On July 24 they sent me an email acknowledging my request for cancellation and a refund. Their reply was: "We will cancel your subscription as requested. A refund will be put into process. Please allow 3-5 business days to see a reflection on your credit card."
Today, August 8, i called my credit card company and there was no refund from Lombardi Publishing Corp. I then put my original payment of $195.00 to Lombardi in dispute, since more than five business days have elapsed and I still do not have a refund.
This is no way for a reputable(?) company to do business and recommend to others to save themselves a lot of aggravation by not doing business with them. PS> I have copies of all of these emails
This report was posted on Ripoff Report on 08/08/2014 12:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lombardi-publishing-corp/internet/lombardi-publishing-corp-misleading-stock-market-report-and-very-deceptive-refund-policy-1168430. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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