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Report: #528029

Complaint Review: Lombardi Publishing Corporation - New York New York

  • Submitted:
  • Updated:
  • Reported By: Stewart — greeley Colorado U.S.A.
  • Author Confirmed What's this?
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  • Lombardi Publishing Corporation 110 Wall Street, 11th Floor New York, New York United States of America

Lombardi Publishing Corporation Adrian Newman Unreasonable refund policy. Suspect company uses allocated refund monies for illegal capital gain during extended 30 day time period policy. New York, New York

*Consumer Comment: Lombardi Fair!

*UPDATE Employee: Further Response from Company

*Consumer Suggestion: Resolution for you Stewart

*Author of original report: Not So Lombardi!

*General Comment: coment to you

*UPDATE Employee: Response from the Company

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On 9/07/09 I purchased the "Sixty-Five Ways to Get More Cash Than You Need" from this company using my credit card. A transaction that takes less than a minute. The package took several weeks to arrive and I knew right away after looking into it I had no use for it and returned it 3 days later. This company has the package. It has had this for almost 6 weeks and after all that time all they can tell me is they have a 30 day "refund cycle". No given date. Just a 30 day "refund cycle". Personally I think this company is "illegally" using this refund money along with other allocated monies for "short term" company investment ventures. Once the invested monies matures and they receive the gain they then return the original refund monies (principal) back to it's unsuspecting and unhappy customer base. Think about it! In this day and age where money in every form is transferred from one side of the globe back to the other all in the space of just minutes WHY would it take any legitimate "up-to-date" online business WEEKS to return peoples money? When I make an online purchase the company has the money in it's possession within a matter of minutes. After-all, we're talking electronic transfer. A process that's suppose to be a revolutionary convenience for everybody concerned. Not just a convenience for the company. I would love to know where this money sits during this "extended" 30 day "refund cycle" period.

11/24/09......... and still waiting for my refund.

This report was posted on Ripoff Report on 11/24/2009 11:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lombardi-publishing-corporation/new-york-new-york-10005-3817/lombardi-publishing-corporation-adrian-newman-unreasonable-refund-policy-suspect-company-528029. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
5Consumer
0Employee/Owner

#6 Consumer Comment

Lombardi Fair!

AUTHOR: Joe - (U.S.A.)

POSTED: Tuesday, June 14, 2011

I just recieved my refund from their Penny Stock Reporter, never have been ripped off though they are slow in giving your money back and I have bought more than one of their publications in the past!!   JL

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#5 UPDATE Employee

Further Response from Company

AUTHOR: Lombardi - (Canada)

POSTED: Friday, December 04, 2009

Dear Mr. Stewart Rye,

Please look again at the name of the book on your e-mail receipt.

The title of the report you purchased in September 2009 was called "How to Get Invited to the Secret Society of Cash" which is a totally different publication than "Sixty-Five Ways to Get More Cash Than You Need" which, according to our records, you did purchase in August 2007.

Regardless, we will refund you for the purchase of "How to Get Invited to the Secret Society of Cash." However, when we receive a refund request for a product that was purchased over two years ago, like any company, we will investigate before moving forward with the refund.

Sincerely,



Lombardi Publishing Customer Service



905-856-2022 extension 300




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#4 Consumer Suggestion

Resolution for you Stewart

AUTHOR: anonymous - (United States of America)

POSTED: Thursday, December 03, 2009

Stewart, I know the utter frustration you feel with this company. Here is what I did to finally get someone who "promised" me a refund. (I am still waiting for it to show in my account since Lombardi said they credited a refund just yesterday, so am keeping my fingers crossed.)

Call this number: 1-866-744-3579, ext. 240. You should get a lady by the name of Jackie. She is not with customer service but should be put in that department because she's the only one that provided customer service to me. I am as upset at their rotten way of doing business as I am the details surrounding my personal experience. I can't believe their outright lie concerning your date of purchase! It is pure insanity.

Good luck~ Ann 

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#3 Author of original report

Not So Lombardi!

AUTHOR: Stewart - (USA)

POSTED: Thursday, December 03, 2009

In response to the Lombardi Publishing rebuttal statement suggesting I placed the order all the way back in the year 2007 I offer a copy/paste of the original receipt which I keep in my "payment" folder via my gmail account.

From: Lombardi Publishing
Date: December 2nd 2009

Our records show  that
the customer purchased the "Sixty Five Ways to Get More Cash Than You
Need" book in August 2007 and asked for a refund two years after buying
the book. Even though our refund policy is 30 days, we still honored his refund
request.

We've been in business since 1986 and have served over 1.4
million customers. We pride ourselves on excellent customer service and try our
best for our customers.
Lombardi Publishing Customer Service

905-856-2022 extension 300
===================================================
My Response:
Copy/Pasted receipt
Date: Mon, Sep 7, 2009


from    customerservice@lombardipublishing.com <customerservice@lombardipublishing.com>
to   
date    Mon, Sep 7, 2009 at 6:24 PM     <---- Note the date!!!
subject    How to Get Invited into the Secret Society of Cash
mailed-by    lombardipublishing.com
   
hide details Sep 7
   
Dear Stewart Rye,

This e-mail confirms that we are in receipt of your order for How to Get Invited into the Secret Society of Cash and are working diligently on preparing this item for you.

Your tracking number is: 20090907212430

If you have any questions regarding your order please call 905-760-9929 ext. 300 or e-mail us at customerservice@lombardipublishing.com and one of our Customer Service Representatives will be happy to assist you.

Thank you for your order, we appreciate it.

Lombardi Publishing Corporation
===================================

Buyer Beware! This wanna be legit company will scam you!



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#2 General Comment

coment to you

AUTHOR: victoria - (United States of America)

POSTED: Thursday, December 03, 2009

i dont doubt it i am just reading peoples reports now being more careful than i use to be, the worst rip off ive been through is penn foster such a joke, so now i read alot of rip offs yours sounds like it is a complete scam too, the f****** name even sounds fishy maybe the company needs to get back on the banana boat! hopefully it will sink lol anything these days to turn a buck or two on the honest persons dime, f**k em

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#1 UPDATE Employee

Response from the Company

AUTHOR: Lombardi - (Canada)

POSTED: Wednesday, December 02, 2009

Our records show  that the customer purchased the "Sixty Five Ways to Get More Cash Than You Need" book in August 2007 and asked for a refund two years after buying the book. Even though our refund policy is 30 days, we still honored his refund request.

We've been in business since 1986 and have served over 1.4 million customers. We pride ourselves on excellent customer service and try our best for our customers.

Lombardi Publishing Customer Service

905-856-2022 extension 300

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