Report: #738585

Complaint Review: Lombardi Publishing

  • Submitted: Wed, June 08, 2011
  • Updated: Mon, June 27, 2011
  • Reported By: Larry — Somerville Tennessee United States of America
  • Lombardi Publishing

    Internet
    United States of America

Lombardi Publishing Woodbridge Rip Off Artists No Refund , Internet

*UPDATE Employee: RE: Lombardi Publishing Woodbridge

Show customers why they should trust your business over your competitors...

On 3/3/11, I ordered the Woodbridge package for $195.00 from Lombardi Publishing. I paid for it with my debit card, which they charged and received their money on 3/4/11.    I did not hear a word from them, no email or any contact.

 In the middle of April I called and for some reason they had a hard time finding my order. Finally I canceled the order on 4/26/11 and they told me I would receive my refund in about 3 weeks.  

When it didn't come I called again and they told me I would get it by the end of May.    I called two more times in June and both times they told me I would receive it by the end of June. I  talked to two different people, both of them acted like they couldn't understand why I was upset.

When you finally get to speak to someone they are very rude and if I asked to speak to someone else they told me they were the supervisor and there was no one above them I could speak with.

I guess I have just been Ripped Off. If I call them again I wonder if they will tell me I'll receive it by the end of July.
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This report was posted on Ripoff Report on 06/08/2011 07:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lombardi-publishing/internet/lombardi-publishing-woodbridge-rip-off-artists-no-refund-internet-738585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

RE: Lombardi Publishing Woodbridge

AUTHOR: Lombardi007 - (United States of America)

Please know that a full refund has since been issued. We respectfully request that you please contact our Customer Service Manager at 1-866-744-3579 and dial extension 222 so that we can discuss & document your concerns. Thank you for allowing us the opportunity to resolve this opportunity. Lombardi Publishing is celebrating our 25th-year of outstanding service to over 1 million customers in 141 countries.

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