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Report: #1253928

Complaint Review: Lone Mountain Truck Leasing - carter lake Iowa

  • Submitted:
  • Updated:
  • Reported By: R. Gordon — Westville Indiana USA
  • Author Confirmed What's this?
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  • Lone Mountain Truck Leasing 200 Owen parkway circle carter lake, Iowa USA

Lone Mountain Truck Leasing Red Rock Capital Cresco Capital Predatory Lending, Does Not Stand Behind It's Sales, carter lake Iowa

*Author of original report: Lone Mountain Stepped up and did what was right

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Timeline of events .....

5/12/15 - Started L/P of 2016 Coronado from Lone Mountain

5/29/15 - truck taken to Freightliner dealer due to water in fog light

5/31/15 - truck taken to freightliner for oil change. Also air leak in dash and front hub oilers overfilled from factory to the point that oil was coming out of the plugs.

6/15 - truck taken to freightliner shop for CEL/MIL lights for first time. Found LOW NOX EFF.... did park regen and replaced inlet NOX sensor

6/17/15 - truck taken to freightliner body shop due to hole in roof and water rushing in, causing about 4" of water to fill the bed area. Truck was down for 2.5 weeks while they removed interior and resealed the cab.

7/14/15 - truck taken to freightliner for LOW NOX codes again. replaced both inlet and outlet sensors this time.

7/18/15 - truck taken to freightliner again for same LOW NOX codes. Detroit Diesel advises them to run log files and such for engineering. Advised that DD will have test fuel maps for truck next day.

7/20/15 - truck back at freightliner for fuel maps. Advised that DD never sent them and had to re-do the procedure again. truck down for 2 days.

7/21/15 - test fuel map finally installed

7/29/15- truck shuts down on side of road. has to be towed to freightliner. Same issue found again (LOW NOX CONV) and both sensors replaced once again. Truck down for 2 days

7/30/15- truck dropped off at Inland Power Group per request of Detroit Diesel reps for further testing on chassis dyno. Truck is not brought into the shop to be worked on till the following week. Ran on chassis dyno and log files sent again to DD. Replaced DEF nozzle, and updated the ACM software for system. truck released on 8/11/15

8/23/14- truck once again shuts down on side of road for same codes. Able to get going again and taken back to Inland Power group. Advised by Lone Mountain to contact Kurt @ Truck Centers of Omaha (selling dealer) who finally returns a call one week later. Advises to replace wiring harness on truck. inland Power also does more logs with DD engineering who states that they know what the problem is. DEF nozzle is flooding SCR box and they have to design a new shield of some kind. Engineering, design and release will take around a month, maybe longer. till then unit is down....

During this entire time, I have kept Lone Mountain (Melissa my account manager) up to date and provided them with copies of every repair order. Each time they ask me if I can make my payment even tho the truck is down. A supervisor is also brought into the mix who suggests "can you maybe schedule you downtime, so that you can still make money your payments" ..... seriously?? I ask for them to replace this faulty truck with another truck, continuing my lease, but are unwilling to do so.

This final time, I told them what the shop told me and explained that the truck would be down for 30 days if not more. Their replay was " What are you going to do for 30 days with out a truck? Will your company loan you a truck to run? Will they give you a loan to make your lease payments while it's down?"
I explained that I will most likely loose my job and my lively hood. I asked that they take the truck back and work with me on the issue, and replied with " I will give this info to my supervisor and you will hear back tomorrow".

not only have they not responded, but they will not answer my phone calls or return my emails. Also, they have blocked me from posting on their Facebook page and gone as far as to remove my comments on the situation.

 

They stated they would work with my to fix the issue, but since have not retunred my calls.... and their lease is set up so it is iron clad and very predatory. Also, leaving me no recourse for legal action.

This report was posted on Ripoff Report on 09/09/2015 09:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lone-mountain-truck-leasing/carter-lake-iowa/lone-mountain-truck-leasing-red-rock-capital-cresco-capital-predatory-lending-does-not-s-1253928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Author of original report

Lone Mountain Stepped up and did what was right

AUTHOR: - ()

POSTED: Friday, September 11, 2015

Lone mtn stepped up and made things right. They took care of me, and most of the problems with them were caused by a lack of communication and miscommunication between the account manager and the owner. Everything has been settled and I no longer have any complaints with them. they stood behind their business and product they sold me.

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