I call Long Beach Accpt. Corp. today to make payment arrangements on my car loan that is not even 30 days late today, I ask for the gentleman that left a message for me but instead I got a collector by the name of Ms. Moses. I explain to Ms. Moses that due to financial difficulty that I would have to postpone Novembers payment until a later date, I also asked her could I make arrangements for the payment.
Her voice then got very loud and she said to me if your payment is not in our office within 10 days we are going to repose your car. I tried to explain to her that if thats what she needed to due then whatever works for the company. But how can you reposing the car still want me to pay you. I tried to reason with her as her voice tone kept getting louder and louder, by the end of the conversation she told me I was feeling guilty for myself and hung up the phone. I in turn called back to speak with her again and she said I am not talking to you and hung up the phone again.
I did not asked to speak with her in the first place, once she felt she could no longer speak with me she should have transferred me to the first gentleman I asked for in the beginning of our conversation. I have never had a car reposed before, but I have had an occasional late payment. Here I am trying to make a payment arrangement with a collector, normally the consumer hangs up the phone on the collector, but I'M trying to make a payment, she hangs up on me.
The customer service collectors really need to be screened before being hired. This is very important when running a business. If this company continues to display these acts of services the board of directors should know so I guess I have to be the one who brings it to there attention. Would anybody like to join me?