Long Distance Movers, INC Most Valuable MoversStraightforward Moving BAIT & SWITCH - DO NOT USE Boca Raton Florida

After reading several high rating reviews on Google, I decided to inquire a quote from Long Distance Movers to move my items from Atlanta, GA to Fishers, Indiana. I spoke with Eric with the company for nearly a month before deciding to pay the deposit of $665 on Friday, March 3, 2017 at 1:15PM via debit card. I was advised that I would have $400 due at pick-up and $400 due upon delivery of my items. I was told that I would be contacted within the weekend with confirmation of the pick-up; which did not happen. On Monday, March 6, 2017 at 1:30PM, I was contacted by another Eric asking me questions about the furniture. When I advised him that I was not there at the sight, he proceeded to contact my fiancé to inquire about the furniture inventory. This was the second time an inventory was provided to them. Immediately, I was contacted by my fiancé (an authorized agent) regarding the change in the amount. I was advised that my remaining balance went up to $1,800. I contacted Long Distant Movers INC to cancel and was advised that I was not allowed to do so as this was outside of the 72-hour cancellation period. Immediately, I asked to speak to a manager as the tone of the conversation was hostile, condescending and counterproductive. I was repeatedly told “they are gone for the day” and unable to be connected with a manager.

On Tuesday, March 7^th, 2017, I called the company again to request for a refund. I explained this was not I was agreeing to and forwarded to the manager Todd. When I explained that I wanted a refund because the price had changed, my fiancé and I were both told that I could not cancel. I was told even if I waited 1 hour after I paid the deposit, I wouldn’t be able to get my money back. I advised Todd that the representative had inflated the price per pound on the inventory page and that I wanted to cancel. He assured he would “try to make this right”, he adjusted the inventory form; causing the price to go down to $560 at pick-up, $560 at delivery for a total of $1,120.00. I reluctantly agreed because I could not get the original $700 back. We were told the movers would be on-site on Wednesday, March 8, 2017 from 4-8PM.  We were told that they would charge .38 cent per pound.

On Wednesday, March 8, I received a call at 12:30PM from the movers advising they were on their way. They remained on site until 3PMish. They loaded up my property, and accepted $560 in cash from my fiancé, which is notated on the receipt. Before they departed, we both asked “when would the materials be delivered” and the driver stated “four days”. I even called Long Distance Movers, INC and was told to get the contact information for the driver because he would be the person who would be delivering the furniture. My fiancé was even told he would be the driver.

I contacted Long Distance Movers on Friday, March 10, 2017 to receive an update and was told “we just picked your furniture up two days ago,” and that “someone would be emailing me with the delivery date and time. On Friday, I was emailed another form from a third-party vendor “Most Valuable Movers” stating that they didn’t receive a delivery form and that I need to complete that to retrieve my things. I tried calling all weekend to better understand why they were in possession of my property, when I was notified they were a sub-contractor of LTDM, INC and they have 14 business days to deliver the goods. I was also advised that my furniture was placed in storage in New Jersey. Then, I was sent a new form that I was requested to sign, which I refused because the price was incorrect and I wasn’t in agreement that I would wait 14 business days to receive my furniture.

On MVM’s receipt, it is noted that my fiancé paid $560 in cash. On the “Bill of Lading” they recorded only a payment of $510, and said the total remaining was $797 due to the cubic square foot.

I called the dispatch center for LTMD and spoke to Nancy, whom also coordinated the pick-up and even she was surprised that the furniture was in New Jersey. I called both companies to understand why my furniture was in NJ and what the delivery would be, only to be told that they have up-to-14 days to deliver my furniture. Not only have I continue to experience rude, unprofessional service, but no one is returning my calls; receiving contradictory information and I still do not have my furniture.