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Report: #1142609

Complaint Review: Loose Ends Catering - Canton Mississippi

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  • Reported By: Matron of Honor to Many — Jackson Mississippi
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  • Loose Ends Catering 238 E. Peace Street Canton, Mississippi USA

Loose Ends Catering Jiggetts House Jiggetts Home Susie Morgan over priced rude unprofessional Susie Morgan Loose Ends Jiggets Caterer weddings Canton Mississippi

*REBUTTAL Owner of company: untrue statements by a non customer

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Let me start by saying that I have not even tasted the food. I'm the maid of honor of a bride that Susie Morgan has just recently lost the business of, and concurrently, so did Rosegate Venue in Florence, MS.

When we first started off setting up to work with Loose Ends, we were told a price and what would be included, approximately $18-20 per person expected to be in attendance (100-150). The estimate we got was not only poorly drawn up and near about nonsensical, but also did not include everything we were told would be. The estimate we received was more along the lines of $28/person. I'll let you do the math.

Now in preface to the coming onslaught of negativities: the venue owner, Linda, recommended herself that we should find someone else to do the cakes, because though the food was great, Susie's cakes were not the best. This caused us to shop around for other people to do the cake, and found their prices to be MUCH cheaper for a DELICIOUS product. Because of the huge price difference, we decided to look at another florist for only the bouquets and bouts. Come to find out, those were much cheaper as well. At this point, we let Susie know that we would only need her services for the food and the rest of the floral.

Not only, first off is Susie the hardest person to get to answer your questions, but also she is rude and very unprofessional. Because we had "changed up everything" (we had been in negotiation over the outrageous food prices as well),  she refused to do anything but cook the food and set it up. Everything else was on us and she wouldn't lift a finger for decorations, the rest of the flowers (she told us "I don't share floral jobs with anyone,"), clean up, etc.... Now considering how OVER PRICED she is compared to how "affordable" she BRAGS to be, this became proposterous.

We, like any other normal people would do, attempted to set up a meeting to sit down with her and discuss everything so that we knew what was going on and what the price would be, but she told us that she did not have time for us, that she was going to Gulf Shores and we could meet with her when it was convenient for her to do so. (Wait....wasn't the bride paying her to do her job as a caterer....? Hmmm.)

Finally she proceeded to inform us that not only would she do nothing else, that from this point forward, everything was non-negotiable, as well as letting us know that she had sent our emails to other caterers who, so she said, promptly informed her she should not do our wedding at all.

OH and don't let me forget that, instead of giving us everything in writing, what the deposit was going to be, and the deadline it was due by, she confronted us saying that she had not received the deposit and it was due on X date at the very latest with the rest due on X date. We had not even come to a final price because of all of her jerking-around of her clients. When we responded she had never given us that information, nor a contract, she blamed us, saying that, when she hires someone for a job, that is the first thing she asks.

 Well as a business owner, the bride responded that the first thing she does is get everything put into righting, followed by making sure the client knows what everything is going to cost, when to pay it, and what that costs includes down to the very tee.

We attempted to inform Linda and Rosegate of what was going on with her choice of business partner, to which we were told that we HAD to use Susie for the food, that there would be no exceptions made. We cancelled with the venue and with Susie and have since changed location and caterer that has better food and is cheaper at $12 per person.

To top it all off, the bride received an Email from Susie No-Name stating that she "forgave" the bride for what she did. (Cancelling the venue, and attempting to negotiate prices, then writing a review of her experience on the business's Facebook page). Since the review was put up, all reviewing abilities on Loose Ends facebook page, found here: https://www.facebook.com/looseends.weddings , have been disabled. You can also check here: http://www.jiggettshome.com/ for her webstie and to see exactly what venues she has full control over.

We cancelled our business relationshiop with Loose Ends almost 2 weeks ago, and the bride is still being harrassed via email.

 

IN SUMMARY:

A) She is impossible to work with

B) She is over priced and less than sub par

C) She is highly unprofessional

D) If you don't use her for everything, expect her to pitch a fit like a child and do nothing, followed by defacing you to her friends and colleagues.

E) She has Rosegate so much under her thumb that you are allowed to use no one but her, otherwise... no dice.

F) Her product, at least her baking, is subpar (otherwise why would the venue owner tell us to search elsewhere for someone to cakes)

G) She is a liar.

H) She likes to get the last word in, regardless of the situation

J) She will harass you when you finish business with her.

 

 

My advice: Don't use Susie for anything. And if you do prepare for a huge bill, terrible service, and the biggest headache you could ever imagine...

 

I have been to many weddings, I have been in 2 as a matron of honor, and have either planned or assisted in planning 3 just this year, including my own... and I have NEVER seen the likes of the unprofessionalism this woman exhibits.

This report was posted on Ripoff Report on 04/29/2014 09:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/loose-ends-catering/canton-mississippi/loose-ends-catering-jiggetts-house-jiggetts-home-susie-morgan-over-priced-rude-unprofessi-1142609. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

untrue statements by a non customer

AUTHOR: susie morgan - ()

POSTED: Wednesday, July 30, 2014

 I have been in business for 29 years and have made a lot of Brides very happy. The Bridesmaid that wrote this review, I don't even know. I never did a wedding for her or the Bride. I am wondering why she is writting this review instead of the Bride. Then I realize that the Bride herself has a very bad review already on the Rip Of Report. Her name is Chritine Judge. If you read her review it will tell you  something about her .  The reason that the Bride did not have a contract and the prices continualy changed is because she would never finalize the order. She knew from the begining that we did not allow outside florist and Caterers in our venue. She sent me an email saying a friend was doing her flowers except that she wanted me to do a couple of arrangements and decorate. She stated that she wanted her family to all bring the food. She called it "pot luck" food....It is against the policy of my company to allow Brides to provide food that is not certified with the state health dept.  She would never pay a deposit and the deposits that she gave two of the other vendors were bounced checks. . She made one check good for one vendor and left the DJ hanging with overdraft charges that she agreed to pay, but never did... She got very angry when I would not break my rules for her and started writting bad reviews on every website that she could find even though I never did any work for her. She wrote a bad review on www.weddingwire.com and because she could not prove that I ever did any thing for her, the website removed the false review. You may go on www.weddingwire.com  to see all the reviews that I have from very happy Brides.. I am aware that wedding planning is a very stressful time and sometimes Brides may let their emotions overcome them. I think that this Bride is probably not as bad as her review but maybe was very stressed at the time.. However, having her Bridesmaid write untrue statements about me and my company is not acceptable with me. Therefore I am writting this rebuttal to let other clients know that the statements they made are not how I run my business.. I have learned a lot from this experience and I have learned that if there are conflicts with a Bride at the begining stages, that it may be best to let her know that we would not be a good combination to work together.. I think it is very important that a Bride has complete confidence in the person helping to plan the wedding... Having said all of this... I love what I do and work very hard to work within a Bride's Budget and try to follow the vision that every Bride has for her Special Day.. I guess there is no way to please everyone but I sure  try very hard...  I would not have been in business for almost 30 years if I were not doing something right ! Please ck out my website and face book page to see some of my very happy Brides !

 

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