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Report: #1106272

Complaint Review: Lorelia Skin Care - Coventry Ontario

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  • Updated:
  • Reported By: Dawn — Whitby Ontario
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  • Lorelia Skin Care Coventry, Ontario Canada

Lorelia Skin Care Skin care cream scam Coventry, England

*General Comment: Contacting Lorelia

*UPDATE Employee: Lorelia Customer Care

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This skin care company advertises a "free" trial bottle of cream for $4.95 shipping and handling.

However, you have only 14 days to return the unused bottle of cream for the $4.95. If you use it, even if you do not like it, you are charged $103.50 for the cream! Not only that, they put you on a list to receive another bottle for another $103 every month thereafter!

Not only is the cream horrible...it blocked my pores and made my face break out...the scam of the "free trial" is unconsionable.

Do not buy this product under any circumstances.

This report was posted on Ripoff Report on 12/11/2013 07:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lorelia-skin-care/coventry-ontario-l1r-1v7/lorelia-skin-care-skin-care-cream-scam-coventry-england-1106272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 General Comment

Contacting Lorelia

AUTHOR: Steve Burt - ()

POSTED: Wednesday, June 04, 2014

Lorelia do not respond to e-mails

Attempts to cancel via the website are refused

Attempts to call using the phone number get an automated service which asks you to enter your phone number, which is never valid.

 

It is impossible to contact this company. 

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#1 UPDATE Employee

Lorelia Customer Care

AUTHOR: Customer Service - ()

POSTED: Monday, March 24, 2014

Lorelia is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in our policies.

We offer a 14-day trial.  We give our customers a generous trial period with the product so they’re able to try it to see if it’s right for them before purchasing it.  If for any reason at all you’re not satisfied, simply let us know and we’ll cancel your account to ensure that you’re charged nothing further.

A large majority of our customers who take advantage of this free trial go on to take Lorelia month after month and they do so because they experience results.  It works.  These results are a reality of Lorelia’s key ingredients: a proprietary blend (Deionized Water, Jojoba Oil, Cylomethicone, Dimethicone Crosspolymer-3, Polyacrylamide, C13-14 Isoparaffin, Squalane, Matrixyl 3000, Co-Q10, Vitamin A, Vitamin C, Vitamin E, Vitamin F, Hyaluronic Acid, Lycium Barbarum Goji, Coffee Berry, Acai, Noni, Pomegranate, Green Tea, and Mangosteen) that was designed to increase the growth of collagen, add volume, and dramatically lift, smooth, and renew your skin.

Our corporate mailing address:

Lorelia Skin Care
3000 boul des Laurentides, Suite 12 – 200
Laval (Montreal), QC H7K 3G5
Canada

Our website:

http://mylorelia.com/

And lastly, please call us.  1-888-907-5860.  Our customer care department is available Monday-Friday 8am-7pm EST, and we want to hear from you.

Thank you for your time, thank you for your interest in Lorelia, and we look forward to helping you achieve your skin care goals.

Best Regards,

Lorelia Skin Care, Corporate

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