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Report: #1120997

Complaint Review: Lorelia Skin Cream - Montreal Quebec

  • Submitted:
  • Updated:
  • Reported By: Alexandra — Milton Ontario
  • Author Not Confirmed What's this?
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  • Lorelia Skin Cream 3000 Boul Des Laurentides, Suite 12 - 200 Laval (M Montreal, Quebec Canada

Lorelia Skin Cream This product doesn't work. Burned my skin and made a huge rush on my face. They took $426 from my credit card Montreal Quebec

*UPDATE Employee: Lorelia Customer Care

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I agreed to get a free sample and used my credit card to pay for shipment. Without my knowledge they charged me: $426.20 Burned my skin. I agreed to get a free sample and used my credit card to pay for shipment. without my knowledge they charged me: November 06 2013 $103.81 December 06 2013 $106 January 06 2014 $105.89 February 04 2014 $110.50 Total: $426.20 This cream (free sample that I was charged 103.81). I received 3 jars of this cream and was charged $426.20 When I found out about taking money from my card I called the girl from customer service her name is Chelsey she wasn't helpful at all. Fraud! Fraud! Fraud! This product doesn't work. Burned my skin and made a huge rush on my face. Please don't use it.

This report was posted on Ripoff Report on 02/04/2014 09:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lorelia-skin-cream/montreal-quebec/lorelia-skin-cream-this-product-doesnt-work-burned-my-skin-and-made-a-huge-rush-on-my-f-1120997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Lorelia Customer Care

AUTHOR: Customer Service - ()

POSTED: Monday, March 24, 2014

Lorelia is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in our policies.

We offer a 14-day trial.  We give our customers a generous trial period with the product so they’re able to try it to see if it’s right for them before purchasing it.  If for any reason at all you’re not satisfied, simply let us know and we’ll cancel your account to ensure that you’re charged nothing further.

A large majority of our customers who take advantage of this free trial go on to take Lorelia month after month and they do so because they experience results.  It works.  These results are a reality of Lorelia’s key ingredients: a proprietary blend (Deionized Water, Jojoba Oil, Cylomethicone, Dimethicone Crosspolymer-3, Polyacrylamide, C13-14 Isoparaffin, Squalane, Matrixyl 3000, Co-Q10, Vitamin A, Vitamin C, Vitamin E, Vitamin F, Hyaluronic Acid, Lycium Barbarum Goji, Coffee Berry, Acai, Noni, Pomegranate, Green Tea, and Mangosteen) that was designed to increase the growth of collagen, add volume, and dramatically lift, smooth, and renew your skin.

Our corporate mailing address:

Lorelia Skin Care
3000 boul des Laurentides, Suite 12 – 200
Laval (Montreal), QC H7K 3G5
Canada

Our website:

http://mylorelia.com/

And lastly, please call us.  1-888-907-5860.  Our customer care department is available Monday-Friday 8am-7pm EST, and we want to hear from you.

Thank you for your time, thank you for your interest in Lorelia, and we look forward to helping you achieve your skin care goals.

Best Regards,

Lorelia Skin Care, Corporate

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