Complaint Review: Los Angeles Times - Los Angeles California
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- Author Not Confirmed
- Los Angeles Times latimes.com Los Angeles, California U.S.A.
- Phone: 800-252-9141
- Web:
- Category: Media
Los Angeles Times billed me for a newpaper I didn't received. Rip-off! Los Angeles California
*UPDATE Employee: Inappropriate Customer Service
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My husband signed up for trial of 10 days to received newspaper we had trouble of deliver. At the end of the trial we got a call to continue which I decline. We never got the paper after that but we got billed. We called
and they said there is nothing they can do about it. We should have called when we were not receiving the paper. We try to tell then, that we never subscribe so how can we let them know we were not getting the paper.
Now they claim that they never called at the end of the trial. So what they are saying is, when you sign for trial you need to call to cancel at the end of the trial. This was never told to us, and why did we get a call asking if we would like to continue with our subscription. We keep getting billed and call from a collection agency. My advice is do not signed up for trials or specials.
B
Covina, California
U.S.A.
This report was posted on Ripoff Report on 05/21/2004 04:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/los-angeles-times/los-angeles-california-90060/los-angeles-times-billed-me-for-a-newpaper-i-didnt-received-rip-off-los-angeles-califor-92465. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Inappropriate Customer Service
AUTHOR: Ken Plumb - (U.S.A.)
SUBMITTED: Tuesday, September 07, 2004
"B" -- your feedback regarding how your subscription with the Los Angeles Times was handled dismayed me. Our goal is to provide MUCH better service to our customers than what you described, and I would like to assist in correcting this situation.
Your account information (including address or last name, etc) is not available to me here, so I cannot take immediate action. However, please contact our customer service department at (800)252-9141.
If you do not receive full satisfaction, ask that your complaint be escalated to our VIP Specialist area -- this group will ensure that all appropriate attempts are made to resolve your issue.
I am sorry that this situation was not better handled. Once we obtain information on your subscription account, this matter will be researched to allow us to provide improved service to our customers in the future.
Sincerely,
Circulation Services Manager
Los Angeles Times
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