• Report: #156107
Complaint Review:


  • Submitted: Tue, September 06, 2005
  • Updated: Wed, September 07, 2005

  • Reported By:Mesa Arizona
1645 West Bell Road Phoenix, Arizona U.S.A.


*Author of original report: What good is the lemon law

*Consumer Comment: Not a lemon, according to the law

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We purchased a 2003 Town and Country on Sept, 27,2003.

Feb28th, 2004 smoke and squealing coming from engine. replaced compressor, dryer hoses. March 26,2004 transmission won't go into reverse or forward nothing done at that time they said they couldn't find a problem. October 15, 2004transmission problems again front pump loosing prime r&r trans replaced front pump. door knob on inside broke off and fell into door windows tint scratched due to going up hard and scratched. Nov 19,2004 power steering recall. July 5,2005 a/c not cooling making chirping noise replaced a/c belt tensioner dyes leak ordered both belt weatherstrips. we got the van back and the same day started chirping again ac/was not cooling was repaired on Tuesday prior replaced damper cr, pulley Id, Alternator. July 25th took in for window repair for weather strip and retinting. Sept 1, 2005 driving and my barakes went all the way to the floor. I came inches from the cars ahead of me before I got it stopped. The master cylinder failed internal seal failure. This vehicle is a lemon and I have contacted the attorney General, FTC, BBB,
Highway safety. I have contacted and sent all repair orders to the head office in Michigan only to get a letter stating to have the vehicle evaluated and repaired. That is what I have been doing all along. I am tired of it. I want my money back. I have also been given a reference number everytime I complain they do not seem to care they sold me a lemon.

Mesa, Arizona

This report was posted on Ripoff Report on 09/06/2005 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/reports/lou-grubb-chrysler-jeep/phoenix-arizona-85023/lougrubb-chrysler-jeep-daimler-chrysler-motors-corp-chrysler-customer-center-new-vehicle-156107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

What good is the lemon law

AUTHOR: Wendy - (U.S.A.)

I would like to know what good the lemon law is. It does not protect consumers in any way when they have new vehicle problems. I have had problems on many different parts of my vehicle and it is not considered a lemon. This is insane all consumers spend there hard earned money on a new vehicle to avoid car problems only to be ripped of by the big companies. I should not have to sell this vehicle that I have paid on for 2 years to another sucker. I can't trade it in I would be so upside down and still be paying on a car I no longer have.
What do consumers have to do to get a fair and honest deal.
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#2 Consumer Comment

Not a lemon, according to the law

AUTHOR: Jason - (U.S.A.)

You're having problems with the vehicle, that much is obvious, but the problems in no way entitle you to either a replacement vehicle or a refund of the purchase price.

Arizona's lemon law, and most other lemon laws for that matter, are not to protect against multiple failures, but to protect against an unrepairable failure. You have documented problems with the AC, transmission, brakes and windows. Problems have all been corrected.

The 2/28/04 problem was a failed compressor, compressor replaced.

3/26/04 you reported a transmission problem that they couldn't replicate. Problem did not reappear until 7 months later, at which time they apparently also witnessed the problem, diagnosed and repaired the problem.

11/04 - A power steering recall was performed.

7/05 - More AC problems, repaired after second attempt. Different problem from what was repaired approx 1 and a half years previously.

9/05 - Brake Master Cylinder failure. Repaired.

AZ state lemon law states clearly

"44-1264 . Reasonable number of attempts to conform motor vehicle to express warranty; presumption
It is presumed that a reasonable number of attempts have been undertaken to conform a motor vehicle to the applicable express warranties if either:

The same nonconformity has been subject to repair four or more times by the manufacturer or its agents or authorized dealers during the shorter of the express warranty term or the period of two years or twenty-four thousand miles following the date of original delivery of the motor vehicle to the consumer, whichever is earlier, but the nonconformity continues to exist."

You will note that it states THE SAME NONCONFORMITY. Because each of your problems have been different, the lemon law does not apply.

In addition, since it has been roughly two years since the purchase date, AZ lemon law further states that even if the lemon law DID apply in your case (it doesn't) that you would be entitled to a refund of the full purchase price, "less a reasonable allowance for the consumer's use of the vehicle". At two years, that would be a substantial amount.

Furthermore... The only problem that you could possibly try a lemon law take on would be the AC, and according to AZ lemon law again...
"It is an affirmative defense to any claim under this article that either:

An alleged nonconformity does not substantially impair the use and market value of the motor vehicle."

So, it COULD be stated that AC does not substantially impair the use and market value. In AZ, I don't particularly know if i'd agree with that, but...

With that covered. If you feel that you do not trust the vehicle, your only option is to trade or sell it.

Lemon laws are to protect the consumer, but to protect them from an "unrepairable" problem with a vehicle, not from multiple repairs of different components.

I hope you bought the extended warranty.
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