Report: #753745

Complaint Review: Louis Pools of Frisco

  • Submitted: Sat, July 16, 2011
  • Updated: Wed, February 13, 2013
  • Reported By: Jon — Frisco Texas United States of America
  • Louis Pools of Frisco
    3691 Barkwood Ln
    frisco, Texas
    United States of America

Louis Pools of Frisco (Deceptive, untrustworthy, lack of commitment, non-professionalism) frisco, Texas

*Consumer Comment: Louis Pools of Frisco unethical

*Consumer Comment: Very Strange

Show customers why they should trust your business over your competitors...

I have personally used Louis Pools of Frisco and I have to say that it was very
disappointing. Near the end of the project Michael Roeder, Owner, asked me to make final payment to him even though the project was not yet complete - he said that he is right here in
town and was not going to go anywhere; so against my better judgment I did.
That was December of 2010 and it is now June 2011 and I am still chasing him
with items that still need to be completed. If that was not enough, he damaged
part of my outdoor living area when he was acid washing my bar top, said he
would take care of the damage - and still not taken care of.

All during the process he kept saying "Trust me, if you don't like it I
will change it out, my goal is your complete satisfaction" when we would
inquire about something we were not sure of. We went to him on one of the items
we questioned when it was being installed, shared that we did not like it and
wanted him to change out - he said that he already had too much $ and time
invested in the project and shared that he would not do it. I asked him about
his "Trust me" statement; he said that he was not willing to follow
through. That step of faith cost me an additional $1,800 to fix myself.

Louis Pools does not return our phone calls and does not respond to our text msgs anymore. I am
someone who likes a return phone call, believes that communication is important
and feels that I need to trust people that I am doing business with - none of
which I feel I have received from Louis Pools of Frisco. My next stop is the BBB and then a few
additional stops in City of Frisco.

Louis Pools of Frisco built an outdoor living room area to
our home. Contractor asked to be paid balance due prior to completion of work,
he was paid against my better judgment. Final payment was made to Louis Pools
of Frisco December 2010 and it is now July 2011 and work is still not
completed. Work to still be performed or completed is as follows: 1) Install
plastic electrical cover to existing outlet on patio. Bid to purchase and
install - $100.00 2) Existing patio floor was not evenly sealed and needs to be
completed or redone. Patio is 550 sq ft and we have a bid to complete ourselves
for $1,650.00, $3.00 a sq ft

Items to be reimbursed for:
1) Contractor damaged "Kegerator Door" (Refrigeration unit for an
outdoor keg) while acid washing bar top. Contractor said he would replace door
as damage was due to his negligence. Contractor said replacement door was
purchased and shipped from manufacturer and he would replace upon arrival.
Contractor shared that door was purchased in April and it is now July - door
still not delivered or replaced despite numerous phone calls and text messages
to contractor (Michael Roeder - Owner Frisco Pools of Frisco). I was told by
him that the cost of the door was approx. $400.00 2) Throughout the building
process contractor continued to promise us that he would replace anything that
he did if we did not like it, he would say "Don't worry about it, if you
don't like it I will take care of it. My goal is to make you happy!" The
bar top that the contractor choose to install was "White Limestone"
which is very porous. We questioned him on this as he was getting ready to
install. Contractor said not to worry as he was going to put a sealant onto the
stone, which would not allow staining. He again said not to worry that if we
did not like it that he would replace it. Well, bar top was installed and
sealant was applied to the stone and within a week we were noticing stains in
the stone from contractor tools and drinks. When asked about them he said that
they would come out with warm water and a brush when applied, they did not come
out after numerous attempts. He then suggested to use an acid wash. We said
that we were not comfortable doing that ourselves but suggested for him to do
it if he wanted to. He agreed and during the process is when he sprayed the
Kegerator Door with some of the acid wash and damaged it; his attempt to remove
the stains on the bar top with the acid wash failed. We then shared that we
wanted him to replace the bar top as he promised during the construction
process. He said he could not do that as he had too much time and money
invested into the project already. I asked him what his promises meant to us
and he could never give me a clear answer. He referred us to another contractor
who came out and gave us a bid to sand down the bar top which would help remove
some of the staining and then to stain the bar top with a dark stain and then
use a proper sealant which would not allow staining going forward. The bid to
do this came in at $1,750.00 for which I went back to Louis Pools and asked him
to pay this instead of replacing the stone on the bar top. He said he would not
do that. Since Louis Pools of Frisco would not follow through on their verbal
contract, we hired that contractor and paid for the work performed which did
cost us an additional $1,750.00 as stated above.
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This report was posted on Ripoff Report on 07/16/2011 10:26 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Louis Pools of Frisco unethical

AUTHOR: Robin - (United States of America)

I wish I had read about Louis Pools of Frisco before I let them work on my pool.  He did the same thing to me.  He kept saying "Trust Me, I'm local, I'm not going anywhere." We did over $18,000 worth of updates and fixes to our pool and he really messed things up.

We had a superficial crack in the pool that he swore would not be there anymore after we had it replastered.  He said he had the plaster guy look at it before the water was emptied and the fix was no problem.  After it was replastered and the crack reappearred I called the plaster guy and he said he didn't see the pool with water in it.  Mike then said that he would come back and fill the crack.  I told him I didn't want crack filled and that would be like paying for your car to be repainted and someone using a paintpen on the scratch.  He said too bad.  I told him that I wanted it redone and he refused.

He also told us to put in an in-chlorinator by the pump to help control algea.  So we did.  The plumber that he used installed it incorrectly and it was rotting the backflush valve.  We replaced it 4 times in less than 3 months.  He told us that we were wrong even though we looked up the installation guide and it shows that he did it wrong.  So we had another pool guy come an remove it at a cost to us of over $400.00.  It cost that much because it also caused our booster pump seal to be eaten away and had to be fixed.

All of the decking that he poured for us cracked.

The new coping he installed has cracks.

He also was paid to fix our pavestone walkway.  The guys that showed up had no tools except shovels.  They didn't compact the ground or vibrate sand in between the re-laid bricks.  I told him this when it was done so they came out and used a broom to put sand on top.  After the first rain it started to fall apart again.  He kept saying he was going to fix it but never did. 

When he visited my house to see all of the damage he kept telling me that the pool looked great except I didn't have enough water in my pool.  Everytime I tried to get him to commit to me about getting everything fixed he kept yelling at me about the water level.  Then he left.

Later he sent me an email saying he wasn't going to fix anything because I didn't have an automatic sprinkler system in my yard.  WHAT?!?  He never said anything about that when he took my money.  I water my lawn by hand and have the greenest lawn in the neighborhood.

He finished the work in May 2011 and I still have the crack in my pool as well as a new one from his plaster job. 

I think we need to consider a joint lawsuit.

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#2 Consumer Comment

Very Strange

AUTHOR: T Mic - (United States of America)

That is very strange. Mike recently built my pool and he not only did he give us everything he promised but so much more. Having working with Mike directly, all I can say is there has to be more to this story. With my personal experience, not only is Louis Pools of Frisco the best deal in town, they deliver and wow your socks off!
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