Low Mileage Parts Unreliable, Unprofessional, Untrustworthy, Internet

If you are reading this before buying anything from Low Mileage Parts then you are luckier than I was, do not, I repeat, DO NOT purchase anything from these people. I just went through the pain of dealing with this company and it left me with a transmission for the wrong car and a car that still won't run...

About a month ago I was searching for a replacement transmission for my 1998 Jeep Grand Cherokee Laredo, I love my car and I wasn't going to let a transmission problem separate me from her. But, I'm also a broke college student, so I looked for deals, and that’s where they got me. A google search of "1998 Jeep Grand Cherokee Transmission" brought me to a page for Low Mileage Parts, and a transmission that was almost $200 lower than the next closest company. So I bought it.

Nowhere on the site did it mention anything about a long weekend for Memorial Day, but they were off for not only the Monday of Memorial Day but the Tuesday and Wednesday (maybe this is why they never EVER pick up their phones if you call them). My bank account transaction was pending for so long that I tried to my bank to cancel it for my money back. But that's not how that works, it has to clear before I can fight it. So Thursday comes along and I receive and e-mail confirmation that my order has shipped (Hurray!) along with all the details and a time to expect delivery.

Delivery day... I had the order shipped to my place of work because they allow free shipping to commercial addresses (because as I stated before I'm broke). It was my day off, but I still went to work with my truck to get my stuff. Shipping company said 1pm, so I got to work at 12:30... At 2pm I called them and asked where my order was. I was informed it would arrive by 6pm because "the truck couldn’t get into the driveway" and they "need a smaller truck." FINALLY I get my transmission, load it in my truck and take it home (and by home I mean my brother's house since he's a mechanic, and I'm broke).

My transmission sits at his house for a while (about 20 days) until he is able to try and install it. Low and behold! I messed up… In my excitement of finding a cheap transmission when googling my car I did not realize that it was for a Cherokee and not a Grand Cherokee (kind of a big difference). Not only that but it's a 1999 Cherokee not 1998. But that’s not all. Even though I needed a "Rebuilt 1998 Jeep Grand Cherokee Transmission" I ordered a "Rebuilt 1998 Jeep Cherokee Transmission" and I received a "USED 1999 Jeep Cherokee Transmission."

Even though I ordered the wrong part they didn't even ship me what I ordered.

So I called their Customer Support line... 30 minutes of my life I will never get back.

I called again but this time I opted to speak to an "Auto Parts Specialist," and I spoke with a gentleman who tried walking me through the refund process, which included paying $260 for return shipping and a %20 restocking fee. Making my refund a whopping $80... I told them even though this isn't the part I needed, it isn't even the part you told me you were shipping to me. And that argument went nowhere...

So PLEASE learn from my mistakes and DO NOT purchase anything from this site unless you love call waiting music and wasting money!!