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Report: #1330832

Complaint Review: Low Mileage Parts - Wykoff New Jersey

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  • Reported By: Steven Cook — Tacoma Washington USA
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  • Low Mileage Parts Wykoff, New Jersey USA

Low Mileage Parts Sold Defective Engine & Did NOT Stand Behind Warranty Wykoff New Jersey

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Complaint Details

The advertised "quality used parts" have had the following results, in my experience: 1) the first engine shipped had a shredded timing belt and the pistons were locked; 2) the second engine did not even make 9,000 miles before it was totally useless (with 3,000 mile oil change sequence), as was proven by the mechanical description sent to the company. The five year warranty has also been very lacking. It took over a month for the company to replace the first defective engine - with multiple calls and emails to get any response. Now, we are still waiting to hear back from the company regarding the second motor situation -- which was promised to be delivered within 5 business days, in an email sent by the company on July 15 (copy available on request). It has still not arrived, nor has anything been said about it in response to several emails sent to the company - in fact, we have at least 5 unanswered email to them pending.

Desired Outcome/Settlement

Desired Settlement: Refund
We paid $839.99 to have an engine with a 5 year warranty. Since the engine failed within 9 months (and 9000 miles) of its being professionally installed (in accord with all the directions provided); and the company has not made good on the warranty by providing another working engine (or any engine at all in nearly two months after being provided their required paperwork); we would like to receive $715.00 ( the pro rata remaining value on the engine/waranty) so we can move forward with getting our car taken care of locally.

Complaint Details Sent to NJ BBB

Nature of Complaint: Customer Service Issues
Date Problem Occured: 6/11/2016 12:00:00 AM
Date(s) Complained: 6/24/2016 12:00:00 AM 6/27/2016 12:00:00 AM
7/12/2016 12:00:00 AM
Purchase Date: 7/29/2015 12:00:00 AM
Salesperson: None Provided , LowMileageParts.com

Complaint Details (cont.)

Product/Service: 5 year warranty engine
Model #: 2SE
Account #: None Provided
Order #: 21281
Purchase Price: 839.9900
Payment: In Full Credit Card
Disputed Amount: 715.0000

 

This report was posted on Ripoff Report on 09/29/2016 04:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/low-mileage-parts/wykoff-new-jersey/low-mileage-parts-sold-defective-engine-did-not-stand-behind-warranty-wykoff-new-jersey-1330832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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