• Report: #758273
Complaint Review:

lowes extended warranty

  • Submitted: Fri, July 29, 2011
  • Updated: Fri, July 29, 2011

  • Reported By: 21740 — hagerstown Maryland USA
lowes extended warranty
Lowes Customer Care PO Box 2304 Great Falls, Monta Great Falls, Montana United States of America

lowes extended warranty Lowes protection plan lowes extended warranty on samsung side by side fridge Great Falls, Montana

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My SAMSUNG side by side fridge was under (301.739.2022) repairs for multiple times and now the warranty no longer wants to  covers it, initially it was just a cooling problem with the fridge (on the bottom you can see the dates), then the problem become not  dispensing water on the side by side fridge DUE TO freezing of water cooling system of the fridge, this problem took a month with multiple visits, the next problem came up May 7, 2010 was also frozen cooling
system that caused water dispenser to not to work and fridge temperate to be above 40s , then the fourth time also in 2010 with cooling system, this service was under the phone number of 301.992.3594 for replacement of water cooling system (condenser?), cooling fan, and finally motherboard was replaced.  

At that fourth time I asked for a fridge replacement, your representative won't let me do so because the same problem hasn't been fix for more than three times, but the problems that this fridge is experiencing is all related to the "cooling system", multiple diagnose of "no water dispensing, improper cooling, and not cooling of fridge" are all related
to water cooling system been malfunction and freezing all this time.   Every time the service rep came out they have to melt down the cooling system and take out parts and make replacements but nothing permanently fix the problem at all!

And now 2011, it was a few months ago that my fridge wasn't properly cooling AGAIN and my water dispenser are only leaking few drops of water, this is primary due to the freezing of water cooling system, I wasn't able to make any calls due to my personal busy schedule, but on July I made a call to the extended warranty department and the news I
got was  they weren't going to fix the same problem due to my warranty being expire for 30days.  

I understand that warranty is expired and no one should get any work from it after its expiration, but why can't I get a guarantee of fixed work from you guys?  Why is it that you can't guarantee the work to be fix for the the fridge (all you did was make temporarily fix to it and hope that my extended warranty expires so that you don't have to see a
customer like me again, a customer that actually uses warrant to fix a broken appliance from Lowes), I hope you guys
enjoy those profits on warranty sales cause I am spraying the news around that your warranty are a piece of turb and the major appliance you sell are lemons and that you guys attempt to fix appliance UNDER DIFFERENT ACCOUNT ID SO THAT YOU DON'T HAVE TO MAKE ANY REPLACEMENT ON A LEMON. 

So I have decided to quit wasting time with a bogus warranty from  Lowes and decided to tell Everyone not to purchase an extended appliance warranty from Lowes. AND don't shop at Lowes. Consumers have rights and we can choose to spend our hard earned dollars somewhere else

This report was posted on Ripoff Report on 07/29/2011 02:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lowes-extended-warranty/great-falls-montana-59043/lowes-extended-warranty-lowes-protection-plan-lowes-extended-warranty-on-samsung-side-by-s-758273. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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