My first return to Lowe's.
I made a purchase (Kobolt Tools) at Lowe's in Brooklyn NY about two weeks ago (mid August 2008). I can't find the receipts. The total of the return was $125.00. I explained to the customer service return rep. that I made this purchase, and I would like to return it, but, can't find the receipt. She asked how I paid, I said cash. I then said a store credit is fine, that I am here to make another purchase. She asked is anything wrong with it. I said no, as you can see, they were never opened. She scanned the items and said I HAVE TO GET A MANAGER!
So I waited, after 15 minutes, the manager (Richard) came, he was on his cell phone- she says to him in a rude yelling manner SHE IS RETURNING $125 AND DOESN'T HAVE A RECEIPT, AND SHE PAID CASH!
He asked where my receipt was, I told him I can't find it. He then asked the customer service rep. if she tried my phone number and she said I refused to give it. I am now furious, because she was rude since I came in, and then she lied. I told the manager she was lying, and then she started to scream at me, the manager said nothing. He told her to get the number and try it.
I gave her the number and she says SEE NOTHING IN THE SYSTEM! The manager says you have to have a receipt. I asked, can't you give me store credit? He said YOU HAVE TO HAVE A RECEIPT!. I turned around and point to the board with their return policy. He repeated YOU HAVE TO HAVE A RECEIPT!
I then said I have $500 cash to purchase a tool box and you are saying if I don't have a receipt, I wouldn't be able to return that either? He just turned away and continues on his cell phone. And the rep. just walked away.
I was shocked the way I was treated. I purchased thousands of dollars at Lowe's and the one time I had a return, they refused it. Everything was in its original packaging and sealed, just the way I purchased it. I was hoping to apply the store credit to the Kobolt Tool Box I came to purchase. I walked out with disbelief. I will be purchasing a Craftsman black toolbox at Sears.
This really sucks!
flushing, New York