Lowe's NEVER buy an appliance at one of these big box stores Cranberry Township Pennsylvania

This is the second time I got burned buying a major appliance at Lowe's hhgregg Appliances so Lowes could finally fix that problem but here is my last nightmare experience. This one is the second time I bought a major appliance at Lowes and it will never happen again. Appliance stores take care of tier customers; Lowe’s isn’t an appliance store so your stuck with whoever their Repair Service department puts you in touch with. Lows tells me they have no influence with the service people they recommend so you’re stuck being abused by people who have no business being on the warranty repair list and when you’re screwed, at Lowes, you’re screwed. They do tell you their sorry though; as if that solves your disastrous problem.

It was June 6th Gold's Appliance started the warranty work on my Whirlpool portable dishwasher. the problem was it didn’t pump the water out properly so I was washing dishes with dirty water. The technicians came out, ordered a new pump for it and about a week later came back and installed it which didn't solve the problem. SO they went to the max and ordered every part that could possibly have anything to do with pumping water including the hoses that hook up to my faucet. on July 11th I called Whirlpool to see why their warranty people haven’t come back to fix my dishwasher and they notified me that all the parts hadn't been ordered yet. They ordered the parts and had them overnighted since I absolutely had to have this machine fixed by Friday July 15 as on the 16th I am moving to Texas and I will be hurt considerably if the house doesn’t have a dishwasher at the sale. Gold's promised me they would be there Thursday July 14th and they stiffed me. I called July 15th and they said they'd get back to me which they didn’t. I called Lowes to get them to help since they recommended Gold's to do the warranty work and they had no luck, I called Whirlpool and they said they can’t help me. I asked Whirlpool if this is the way they want their customers treated and is this what you expect from your warranty repair people? They said you'll have to deal with them; they can’t get them to come out sooner. I'm told the earliest they can come out is July 22nd. Now wouldn’t you think that after your company disses you two days in a row, you might be put on top of the list for repair. Now not with these guys. I was told on another service call date that "they don’t schedule for the convenience of customers; they schedule at their convenience".

My wife has a job start date in Texas and might have to stay in a hotel till Gold's finds a convenient day to repair my dishwasher and I can make the move by myself. We have a closing on a house that won’t me met and these guys were told all of this days before they dissed my repair appointment.

These guys have no business being used for warranty work as they could care less about it for whatever reason. I wouldn’t take a machine from them for free for fear that someday I might need it repaired. The worst part is, because they are past a month and a half dinking around with my repair, I am past the warranty date and Gold’s is the only place now that can fix it under warranty. If I find a reputable repair shop to do it faster, I will have to pay for it.

Number 1, never buy an appliance from anybody but an appliance only stores; they take care of their customers. This is the second time I have had a major appliance issue having purchased it at Lowe's. Now Gold’s Appliances seems to be just as bad as buying it from Lowe’s as their service department could care less about a customer.

More than a month and a half and I still don’t have a working dishwasher. Is that what you want?