Lowe's Fraudulant Purchase Ventura California

  We waited a week in record breaking heat for our air conditioner to arrive This Lowes is almost 45 minutes from our home drive time. It finally arrived but inside this sealed box was a used broken air conditioner blowing hot air. We drove all the way back and their employee/manager? told us that it arrived there like that and offered 15% off of any air condition in the store. However they were all sold out there and in all local Lowe's which is why we drove that far initially. We had to wait yet another week at Home Depot for another air conditioner. Keep in mind there are pets and children in this home. When I called and tallked to the manager he knew nothing about it but did seem interested in helping me find out what happened. His version was that it was possibly a bait and switch on a return which makes way more sense than the first excuse. He needed more information and I relayed that I would call back with it. However I called 8 times that day and nobody was picking up the phone. I even hit extensions I didn't need and still no response. The next day I called twice and finally got a different manager who also knew nothing about this. The fact that they sold a used broken air conditioner in a new sealed box and no managers even knew about this tells me that integrity is not a priority in this store.