Report: #1039159

Complaint Review: LSI Mortgage Plus /Todd Feager

  • Submitted: Fri, March 29, 2013
  • Updated: Tue, April 23, 2013
  • Reported By: MOGIRL — somewhere Missouri
  • LSI Mortgage Plus /Todd Feager
    11885 Lackland Rd #310 St Louis, MO 63146
    United States of America

LSI Mortgage Plus /Todd Feager No Appraisal fee quoted, then said we had an appraisal fee, then stopped communication , Internet

*Author of original report: Disregard Complaint

*REBUTTAL Individual responds: Reply to the above complaint

Show customers why they should trust your business over your competitors...

Started refi process with Todd, he was very helpful in the beginning. Told me the requirements.
We met them.  Said as long as credit score was 640 or above, no appraisal. Well it turns out the credit score was above 640. Ok Great! Well then he then says we need appraisal fee $400. We thought about it, and decided to just go ahead, because after all Todd said we would get our money back after the loan was closed.

We got the appraisal done and I received the appraisal the very next day. I emailed Todd asking the status of the loan, based on the appraisal. I would imagine the appraisal came in a little lower than he was probably expecting.
He responded he had to wait on the appraisal info then they would proceed with underwriting. That was on March 19 2013.

Ok no big deal, I waited a few more days.
I emailed him a few days later, no response. My husband called him, no response.
Mind you, my husband called him on his cell phone and work phone. No response.
I figure the VERY least you can do is tell us the status, or even say " we don't want to move forward w/the loan" It would be fine by me!

I emailed him again, no response. My husband called him numerous times, no response or call back for that matter.
We ended up creating a fake email and emailing Todd just to see if he would respond.... Lo and behold he did, and within 5 minutes! Amazing!

So yes, it started out great, then after appraisal all communication ceased. Thank God I decided to communicate all via email, because I have everything he said on record.

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This report was posted on Ripoff Report on 03/29/2013 04:54 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Author of original report

Disregard Complaint

AUTHOR: THillmon - ()

This complaint was filed out of being upset that he did not contact us in almost a week. BUT He had a family emergency and I didn't find out until after I posted this complaint.

There are No hard feelings. There were some misunderstandings. We have since moved on. Please disregard what was said in the previous complaint. I attempted to remove the complaint but the site won't let me.

Todd provided great service.


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#2 REBUTTAL Individual responds

Reply to the above complaint

AUTHOR: Todd Feager - ()

In my ten years in the business I have never shut off communication with a customer. I am not sure who this is filing this claim but if I did happen to work with you and you need further explanation as to why your loan did not close please call me directly at 314-239-0414.  Also, if you have any email from me what so ever that says I will personally reimburse you the appraisal fee if the loan is denied then please forward it to me and I will be happy to refund you.

There are several issues that can cause a loan not to close and most are completley out of our control especially when it comes to an appraisal being much lighter than expected. Please share your name and I will go a step further and copy and paste our entire chain of emails on this website for everyone to see.

I now know who this client is and have posted our latest correspondence below:

I have never had a complaint in 10 yrs of business and have hundreds of testimonials and positive reviews to back this up. While I do feel bad that I was not able to accomadate this clients loan, we as loan officers have no control over the value of your home and/or credit score requirement. Please review the chain of emails below and use your own judgement in determining if this client was misled or not given a reason for the loan not going through.

On Apr 3, 2013 4:28 PM, "Todd Feager" <>wrote:
No problem, My advice would be to let the credit sit for a few weeks then. Beings that the collection is so new, his scores should raise on their own rather quickly. May be a few weeks but might be worth a shot. Up to you guys?

From: Mrs. Teisha ******

Sent: Wednesday, April 03, 2013 4:27 PM
To: Todd Feager
Subject: Re: Follow up on status of refinance

Ok my husband and I discussed and we want to withdraw application.
Thank you,
Teisha *****
On Apr 1, 2013 11:24 AM, "Mrs. Teisha Hillmon" <teisha*******>wrote:
Ok thank you
Teisha ******

On Apr 1, 2013 10:07 AM, "Todd Feager" <>wrote:

I am still looking for a solution. In.order for this to work i need to get one of our investors to sign off on an appraisal waiver since the report we have is not at a high enough value. The challenging part is that Michaels credit score
is at a 663 and the requirement per FHA is a 680.. I am hoping to get a final answer today as i have sent this to all four of the investors we work with but i more than.likely will not have final news until tomorrow. I will update you
as soon as i have any ness to share. I appreciate your patience.

Todd Feager
LSI Mortgage Plus
Senior Finance Manager
Office: 314-218-6253

"Mrs. Teisha Hillmon" <teisha*******> wrote:
Ok, thank you. We shall hear from you on Monday!

On Fri, Mar 29, 2013 at 6:58 PM, Todd Feager <> wrote:

Mrs. Hillmon
I am.certainly not ignoring you and alologize for the poor comminication. I have
been out of the office dealing with a family emergency the.past week but did
recieve your husbands voicemail and did call him back wed morning and ledt a
voicemail. Per this email i can see he did not get that message. I am working
on a solution as the appraisal is an issue since it came back with a value
below what you.owe on the home....i hope to have a solution on monday and will
call you as soon as i do. I again apologize for not being able to get an update sooner. Have a good weekend and i will.follow up monday

Todd Feager
LSI Mortgage Plus
Senior Finance Manager
Office: 314-218-6253

"Mrs. Teisha *******" <teisha*******> wrote:
Hello, I don't want to think you're ignoring me or my husband, but I would like to know
the status of our refinance. My husband has called and I have emailed you several times.

The last contact from you was March 19, 2013. Up until then, you responded to my
emails fairly quickly.  If there are issues that prevent you from moving
forward with the loan, we totally understand. We can go with another company and
keep it moving. We just ask that you don't leave us in the dark.

The appraisal was done as required, and the appraisal report was sent to my personal email the very next day.

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