Report: #915883

Complaint Review: Luft Trailer Sales

  • Submitted: Sun, July 22, 2012
  • Updated: Mon, February 18, 2013
  • Reported By: Michael — Cottonwood Idaho United States of America
  • Luft Trailer Sales
    907 N Hibbs Road
    Ellensburg, Washington
    United States of America

Show customers why they should trust your business over your competitors...

Charmac Yukon 3 Horse Trailer
Luft Trailer Sales
907 N Hibbs Road
ELLENSBURG, WA 98926
US
http://www.lufttrailers.com/

So, we went to pick up our new horse trailer and we notice that it's not we ordered. The dealership, Luft Trailer Sales, has had it for three weeks now with the invoice. Do you think they even bothered to verify it was right? Hell no! Their comment to us, "well we can sell it off the lot". Interpretation, your screwed and we don't care. I would highly suggest NEVER buying or doing business with this company. Family owned and inbreed for over 25 years. Do not ever buy anything from Luft Trailer Sales!
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This report was posted on Ripoff Report on 07/22/2012 09:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/luft-trailer-sales/ellensburg-washington-98926/luft-trailer-sales-ripoff-artists-liars-cannot-trust-mislead-ellensburg-washington-915883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
2Consumer
0Employee/Owner

#1 Consumer Comment

Doesn't say much for you

AUTHOR: Randy Barber - (Canada)

Life is full of disappointments.  Is this the way you deal with every disappointment?  I found your language and attitude offensive.  If there was a problem, a few respectful words could probably have fixed it quickly. I have dealt with Jody and found her to be completely the opposite of what you are describing.  The Luft's are too nice of people or you would find yourself in a law suit.  And then to post ignorance like this on the internet. Doesn't say much for you.
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#2 Author of original report

Luft Trailer Sales - Ellensburg, Washington

AUTHOR: keigzdad - (USA)

Well, Josie and her family at Luft's Trailer Sales has shown class, that I lacked when I was pissed, and offered to honor their original quote for the product, and while offering to install the rear tack admitted that it would not be the same as if done at the factory.  Josie admitted that they messed up and the fact that they are still willing to sell the trailer at the original quoted price speaks volumes on their desire to be the best dealer in the northwest, if not the US, especially after my internet tyrant.  Luft's Trailer Sales is highly recommended, as I know that they will ensure that all special orders will be verified before they release them to the customer. 
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#3 Author of original report

Luft Trailers - An update

AUTHOR: keigzdad - (USA)

I have to acknowledge that even though Left Trailers majorly dropped the ball on us and left us in a major bind, my comments were personal and not very professional.  While I assume many individuals have had very successful business relationships with them I can say it was very disappointing that this situation occurred and most disappointed that they failed to address my issue, knowing they had three weeks to do so.  It is my hope that this was a learning opportunity for them and that future customers benefit greatly. 
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#4 Consumer Comment

Never had a problem

AUTHOR: jojotwo - (United States of America)

I have never had a problem with Luft Trailer Sales in Ellensburg and I have had a lot of dealings with them with buying trailers and repairs. They have always been very helpful even when I have pulled the plug off my trailer on my way to a race. To say that they are inbreed is just rude and maybe you should look in a mirror maybe that is your problem. I will continue to buy and get my repairs done buy Luft Trailer Sales they are wonderful people.
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