• Report: #1115185
Complaint Review:


  • Submitted: Mon, January 13, 2014
  • Updated: Fri, June 06, 2014

  • Reported By: Marie — Central Point Oregon
Internet USA

Lumanelle Luma=Hydrate sent sample which I paid the postage. They charged my Visa on 12/12/13 vancouvber, BC (or Utah) don't know B.C. or UT Internet

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I answered this rip-off, thinking I was to receive a trail offer.

they chatded my Visa on 12/12/2013

I received the trail items on the 12/18/2013

I checked my Visa bill when I returned from my Christmas Visit ot of town

Lo and behold there are two charges on there that I never authorized.

Why, because I failed to read the fine print.

I tried calling the number and  got put on  hold  Wednesday, 1/8/2014(800-634-9644)

I tried again on Friday, same thing

I traid againthis morning, got the usual recording

Press 1 for product information,  Press 2 to place order, Press 3 to cancel your order

I pressed#3, and refured to another number 800-622-3073  I got the recorded message

I started pressing  zero several times

Finally Angel came on the line, and I told her that  I had not authorized any charges

She said I didn't read the fine print, that I had to cancel within 14 days

She was authorized to give me 25% credit,  I told her that was unacceptable and to speak with her supervisor

She said they were at a meeting, she put me on hold, then came back with 50%

I again said that was unacceptable, and I said  Good-bye


This report was posted on Ripoff Report on 01/13/2014 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lumanelle/internet/lumanelle-lumahydrate-sent-sample-which-i-paid-the-postage-they-charged-my-visa-on-1212-1115185. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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