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Report: #1388977

Complaint Review: Lumanere and Soleil - Internet

  • Submitted:
  • Updated:
  • Reported By: JRor — Sandpoint Idaho USA
  • Author Confirmed What's this?
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  • Lumanere and Soleil Internet USA

Lumanere and Soleil Lumanere Serum, Soleil eye cream, Youthful eye potion Keep getting charged. Overdrafted my bank account Internet

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Husband signed up for the free product only pay shipping deal. He neglected to read the fine print which specified the need to cancel within 14 days to avoid full charges. That first charge was our fault. However, I called to cancel the account and was assured that we would not recieve any more charges. The following month we were charged again. Called customer service again and was informed that since there are two product we would have to cancel each account separately. Why in the world was I not informed of this the first time I called? Again was assured that we would not be charged again. Lo and behold we were charged again! This time I was told it was a "mistake" with their computers and that they would refund the money, and again assured me that I will not be charged again. Betting that mext month the same "mistake" will happen. I think I'm going to have to cancel my debit card,

This report was posted on Ripoff Report on 07/28/2017 07:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lumanere-and-soleil/internet/lumanere-and-soleil-lumanere-serum-soleil-eye-cream-youthful-eye-potion-keep-getting-ch-1388977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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