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Report: #1375184

Complaint Review: LUMANERE & SOLIEL - NEW YORK, NY New York

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  • Reported By: Sweete — YREKA California USA
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  • LUMANERE & SOLIEL 780 Broadway NEW YORK, NY , New York USA

LUMANERE & SOLIEL LUMANERE COSMIC BEAUTY SKIN I CALLED THE NUMBER FROM THE TV FOR LUNANERE SKIN CREAM. THE ORDER WAS ALL AUTOMATED. ONCE I ORDERED THE SKIN CREAM AND PUT IN MY PAYMENT INFO, IT IMMEDIATELY ADDED AN EYE SERUM AND DID NOT GIVE ME AN OPTION TO ACCEPT OR REJECT. SINCE THE CHARGES WERE FOR SHIPPING ONLY, THEY WERE MINIMAL. THE NAME ON MY BANK STATEMENT FOR THESE TWO ITEMS ARE CHARISMATIC HEALTH AT 877-500-0349 AND THE SECOND ONE WAS FROM AD SKINVENTURE AT 877-427-0349. I DID NOT GIVE PERMISSION TO HAVE MY ACCOUNT DEDUCTED FROM MY ACCOUNT. I BELIEVE THIS IS A FORM OF ELDER ABUSE. NEW YORK, NY New York

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 I called the number I received from the TV commercial for LUMANERE AGELESS FACE COMPLEX. The order was all automated. Once i ordered the skin cream and put in my payment info, it immediately added an eye serum and did not give me an option to accept or reject. Since the charges were for shipping only, they were minimal. I decided to wait for the products to arrive to inquire about the extra item, SOLEILPHYTOCERAMIDE EYE CREAM. The name on my bank statement corresponding to these two items are charismatic health at 877-500-0349 and the second one is from ad skinventure at 877-427-0349. I did not give permission to have my account charged from either of these companies. They were separate charges. The first charge was on the 15th of may in the amount $88.62. The second charge was also deducted on the 15th of may in the amount of $89.84 These items were advertised as a free trial for 14 days. The only charge stated would be for shipping only. I was charged $4.71 by the CHARISMATIC HEALTH COMPANY and $3.86 by the AD SKINVENTURE COMPANY. I received the products in the mail on the 3rd of may, which is my birthday. Within 14 days from the arrival of my items I called the number on the box and canceled my account. 14 days would land on the 17 th of May. However, if they only count business day then the 14 days would be about the 21st of may. When I found out my bank was charged, I did not have a clue why I was being charged. I was not asked to return the items. So, I called the number for the CHARISMATIC which I received from my bank statement. When I called on the 15th to request my money back I was forwarded to an automated service....this is what was on the recording "Press 1 for lumanere, Press 2 for Soleil....over and over again...I had to press an incorrect key to be able to talk to customer service. The rep was extremely rude and even called me a liar stating that everything was in fine print on my confirmation email. She said..."Sorry but you will not get a refund...you should of read the fine print. I requested to talk to her supervisor. She would not provide any information for any resolution for this matter. I was so irrate. I called the next day and talked to a second rep. He said he could not help me. I asked him for an address so I could file a complaint but he said he couldnt give me anything. I shared with him how rude the previous rep was and he appoligized but was very negative about helping me. He finally said he would have a supervisor call me within 24 hr. I did not receive a call within 24 hrs. He called a few days later. I told him I was expecting him to call within 24hrs. He stated that 24 hrs was business hrs. Isnt that ironic. He uses business hours for himself but the customers are not given business hours. He said just like the previous two reps that there is nothing he could do help me. When I told him I would be happy return the items he said it wouldnt matter because I would not get a refund. I emailed the company in addition to calling. I received a response stating to call the same number I had already called. This has created an extreme hardship on me as i am a retired senior on a limited income. I will never order anything from tv again. I hope someone reads this and helps spread the word regarding this company. I believe this is a form of elder abuse.  

   

This report was posted on Ripoff Report on 05/24/2017 02:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lumanere-soliel/new-york-ny-new-york-10063/lumanere-amp-soliel-lumanere-cosmic-beauty-skin-i-called-the-number-from-the-tv-for-lun-1375184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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