• Report: #1048178
Complaint Review:

Lumber Liquidators

  • Submitted: Fri, May 03, 2013
  • Updated: Fri, May 03, 2013

  • Reported By: Mklegal — Long Beach New York
Lumber Liquidators
24 Kinkel Street, Westbury, NY 11590 Westbury, New York USA

Lumber Liquidators Scammed us with measurements and then told to pay on day of installation westbury, New York New York

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

 On or about April of 2013, my husband and I contracted with Lumber Liquidators to purchase and install new hardwood floors in our studio alcove apartment. Ryan from "Palermo Floors who they contract with to do the installations" came to measure. We discussed the issue that there was parkay tiles underneath the carpeting as well as the disposing of the debris since we live in a building. We were told that they would "Cart" the debris away and not to worry.

On the date of installation, we were told that the measurement were off by 200 or so sq ft and that we needed to give them an additional 300.00. On top of that we were then informed that we needed to give them an extra 400.00 so they can dispose of the trash in their cart.

From what I have come to learn, since Palermo Floors contracts out through lumber liquidators, they are installing floors at a reduced rate. They normally charge a much higher rate for installation. I can only assume that the whole issue with being off on measurments and extra fees on the back end are done so they can recoup the additional money they lose by installing through lumber liquidators.


When my husabnd confronted Palermo about this we were told too bad and that if we didn't like it they will bring back the trash and leave it on our front lawn.. I am outraged at the level of customer service. People should be careful.

This report was posted on Ripoff Report on 05/03/2013 09:34 AM and is a permanent record located here: http://www.ripoffreport.com/reports/lumber-liquidators/westbury-new-york-11590/lumber-liquidators-scammed-us-with-measurements-and-then-told-to-pay-on-day-of-installat-1048178. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Lumber Liquidators

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?