LUMINESS AIR Tried to return airbrush prior to the end of the 30 day trial but they played games until it was past 30 days, now they want all the money HOUSTON Texas

My daughter ordered the airbrush on a 30 day trial, discovered it was not all its worth and tried to return it. They refused the parcel and sent it back. Had difficulty getting ahold of anyone, the customer service number doesn't work, finally received an email and another phone number, where the woman was very rude and provide no assistance, said she was a liar that the phone numbers work fine and try to prove she called with a phone bill. PHONE BILLS DON'T SHOW NUMBERS YOU DON'T GET THROUGH TO. Tried several times to get someone, phone number doesn't work, to resolve, finally received a notice of collections in the mail (one month past due). Also, discovered they charged her upfront for postage and handling, and then discovered my father paid cash for the parcel to Fedex when they delivered the parcel!

When call the collections number, you get a brief message and the phone goes dead. Tried many, many times, and customer service number results in a wrong number message from the phone company. We still cannot get a hold of anyone at either number and her credit rating is suffering for it.

Ripoff for an overpriced trinket.

Carman
Capreol, Ontario
Canada