• Report: #1077654
Complaint Review:


  • Submitted: Wed, August 21, 2013
  • Updated: Wed, August 21, 2013

  • Reported By: Nisajith — Bangor Maine
, Select State/Province USA

LuminessAir Customer service keeps charging you even though you cancel. Each time you call back they have "no record" of earlier conversation. Been trying for 4 months now. Texas

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We purchased the LuminessAir system with the $35/month option. 4 months ago we requested cancellation. When we were charged a month later they had no record of any cancellation etc...so we cancelled again, this whent on for another 2 months. We finally called 2 weeks back and threatened legal action even though they still "do not have any record" of the last four attempts we made. We were once again billed today for $35.

DO NOT trust a unethical company such as this with your credit information, once they have means to steal money from you they will not stop. 

You cannot cancel online so all your attempts to cancel over the phone will fall on def greedy ears.



Nisajith Welikadage


This report was posted on Ripoff Report on 08/21/2013 04:28 AM and is a permanent record located here: http://www.ripoffreport.com/reports/luminessair/select-stateprovince/luminessair-customer-service-keeps-charging-you-even-though-you-cancel-each-time-you-cal-1077654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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