Report: #1110113

Complaint Review: Luxor Casino

  • Submitted: Thu, December 26, 2013
  • Updated: Thu, December 26, 2013
  • Reported By: HateLuxor — Las Vegas Nevada
  • Luxor Casino
    3900 Las Vegas Blvd S
    Las Vegas, Nevada

Luxor Casino Unethical business practices at this casino Las Vegas Nevada

*Author of original report: To clarify

*Consumer Comment: A true statement

Show customers why they should trust your business over your competitors...

I was asked to leave the poker table unless I instantly put money on the table to continue playing - for no real reason. Upon telling the dealer I will go get money from the ATM, the poker dealer, Brian Martinez, asked me to leave the table as there were other players with money waiting to play - he had given me 0 time to pull money from the ATM.

I spoke to the onsite manager Cynthia, who seemed to seem empathetic at first until she realized/advised me Brian is one of the only two dealers who is available on the night shift - hence she cannot take him off the table. I asked for a simple apology (nothing more) but Brian gave an untrue story how he never heard me say I want to go to the ATM to pull out cash. Regretfully, Cynthia, the manager on site accepted that to be a sincere apology even when my problem was only with the fact I was wrongfully asked to leave the poker table. It seems Luxor is more interested in business than customer service. For the record, I make well over six figures to be whining about a $100 loss on a poker table at this time of the night from this crappy hotel called Luxor I am stuck with for the night.

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This report was posted on Ripoff Report on 12/26/2013 06:27 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

To clarify

AUTHOR: HateAirfareDotCom - ()

Nothing wrong with Luxor running the business and making money. The issue is with the poker dealer blatently lying followed by the onsite manager dismissing the incident as a miscommunication. Specifically the dealer just had to sorry I should have given you the chance to go to the ATM before asking you to leave - perhaps them accepting their fault makes them liable therefore it's easier to cover up the lie?


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#2 Consumer Comment

A true statement

AUTHOR: ramjet - ()

 You said " It seems Luxor is more interested in business than customer service."

This is absolutely true. They are in business for nothing except rolling in massive amounts of money from the suckers.  The only time they ever actually care about service is if it might make them more money.

The fact that you make 6 figures is irrelevant to them.


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