Complaint Review: Luxor Casino
I was asked to leave the poker table unless I instantly put money on the table to continue playing - for no real reason. Upon telling the dealer I will go get money from the ATM, the poker dealer, Brian Martinez, asked me to leave the table as there were other players with money waiting to play - he had given me 0 time to pull money from the ATM.
I spoke to the onsite manager Cynthia, who seemed to seem empathetic at first until she realized/advised me Brian is one of the only two dealers who is available on the night shift - hence she cannot take him off the table. I asked for a simple apology (nothing more) but Brian gave an untrue story how he never heard me say I want to go to the ATM to pull out cash. Regretfully, Cynthia, the manager on site accepted that to be a sincere apology even when my problem was only with the fact I was wrongfully asked to leave the poker table. It seems Luxor is more interested in business than customer service. For the record, I make well over six figures to be whining about a $100 loss on a poker table at this time of the night from this crappy hotel called Luxor I am stuck with for the night.
This report was posted on Ripoff Report on 12/26/2013 06:27 AM and is a permanent record located here: http://www.ripoffreport.com/reports/luxor-casino/las-vegas-nevada-89119/luxor-casino-unethical-business-practices-at-this-casino-las-vegas-nevada-1110113. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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