• Report: #1054389
Complaint Review:


  • Submitted: Tue, May 28, 2013
  • Updated: Tue, May 28, 2013

  • Reported By: Kevin — Lake Hopatcong New Jersey
Internet USA

LuxuryHomeOutlet.com Horrible Customer Service and Partial Shipments Internet

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I ordered a cafe brown sink and a cafe brown basket strainer from LuxuryHomeOutlet.com.  They were quick to process the payment and send an email stating that my order would arrive in 1-2 weeks.  After two weeks of not receiving any additional emails and/or tracking numbers, I called to find out where the items were and what the status was.  They told me they're working on it and would ship them the next day.  A few days passed and I received the sink but no basket strainer and the website was updated to reflect a partial shipment was processed.  

I went on vacation for two weeks and got back to the house hoping the basket strainer had arrived.  I called their customer service number (888-LH-Outlet) during lunch time on a Friday and left a voice mail for customer service and I don't hear from them.  I sent an email to them the same day, and never got anyhing back.  I called the following week after the long Memorial holiday weekend and "Rose" answered the phone.  She says she can give me a brushed nickel strainer, or I can wait another 3-4 weeks for the correct one to ship to my house.  

I explain that that's horrible customer service and I'd like to speak to a manager, as its 4 weeks since I placed and paid for the order, and she was informing me it would take another 4 weeks to get to my house.  Rose tells me the manager won't get on the phone, that they won't refund any of the shipping fees.  She repeats that if I don't want to wait for the correct item to ship, they can return the money for the strainer and basically that I can go shop elsewhere.  They wouldn't offer any sort of compensation for the foul up and didn't care at all about making things right.  I asked Rose what the manager's name was and she wouldn't provide it.  

This company is one level up from a total scam.  At least I got my sink from them 3 weeks after I ordered it instead of 1-2; but I'd never recommend them or any of their affiliates again.  Awful awful customer service and attitude, totally pathetic.

This report was posted on Ripoff Report on 05/28/2013 11:29 AM and is a permanent record located here: http://www.ripoffreport.com/reports/luxuryhomeoutletcom/internet/luxuryhomeoutletcom-horrible-customer-service-and-partial-shipments-internet-1054389. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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