Report: #1405905

Complaint Review: Lyft

  • Submitted: Thu, October 12, 2017
  • Updated: Thu, October 12, 2017
  • Reported By: Janice J. — Columbia Heights Minnesota USA
  • Lyft



*Consumer Comment: Not Quite

Show customers why they should trust your business over your competitors...

On 10/1 I requested a LYFT using the the app on my phone, it arrived and the driver was very patient and we (my cousin was riding w/me) arrived safely and in good time.

We exited the vehicle and when we got to the entrance and I was asked for my ID at the venue, I realized I'd left my phone case ( w/my phone, ID, debit cards and health insurance cards inside) in the back seat.

My cousin had no phone so I had to wait about 40minutes before I could use another cousins cell to download the app and reach out to customer service, to no avail.

They say that they can only send the driver a message but that the driver is under no obligation to repsond, as an independant contractor.

I tried for 5 days to retrieve my belongings through thier lost and found, no one has helped me, by this time I've replaced all my things but was still wanting the lost items because of identity theft being so rampant but no ones helped me.

I've since reached out to Indianapolis non-emergency police (because I feel like it became THEFT when the driver kept refusing to response to the messages from lost and found)  but EVEN they won't help becuase I live in Minnesota and my flight home left 10/2!

This has been a nightmare and all I can think about is my identity being stolen. Please leave any helpful suggestions you have.

To add insult to injury they are trying to bill me for this nightmare ride from hell!

Thank you.

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This report was posted on Ripoff Report on 10/12/2017 02:48 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Not Quite

AUTHOR: Robert - (USA)

First you call this a "nighmare ride from hell". Yet from your own description the driver arrived, was very patient, both you and your cousin arrived safely and in good time. This is about as far away from a "nighmare ride" as you can get. So the service WAS performed to what most people would consider an acceptable level.

So there is really no reason why they shouldn't expect you to pay for it. Yes, you lost your wallet, but was that the FAULT of them?

You admit you left the phone behind, it isn't like the driver(or anyone) held a gun to your head and said your wallet or your life. There was 40 minutes(if not a bit longer) between the time you were dropped off and were able to send a message to Customer Service. There was probably another few minutes before they sent the driver a message.

By that time you have no idea how many rides they had done, even one ride could mean that the next passenger saw the wallet, took it before the driver was even notified you left the wallet. There is also the possibility that the wallet fell out of the car, or depending on where you keep it even on the way inside. Where a less than honest person walking by just took it. I'm not saying any one way is more likely...I am just saying that you actually have no proof either way.

Now, I am not going to even try and guess why the driver didn't respond and agree that even if the answer is "I don't have it" at least they could respond. But them not responding is not an indication that they were the ones who took it. After all what the driver did respond and say they didn't have it..would you just say..okay or would you say they were lying?

As for help. Honestly, by this time you shouldn't expect the items back. Now, of course they could still get returned...but don't expect it.

Figuring you already reported your Credit/Debit cards lost/stolen. The one other thing you need to do is have a Fraud Alert put on your credit reports. You can do this for free directly from the Credit REporting Agencies. You can go to your local police department and have a report filed.

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