• Report: #326734
Complaint Review:

M4Sunset Group/ Cancun Travel Unlimited/ Royal Sunset

  • Submitted: Thu, April 17, 2008
  • Updated: Fri, June 20, 2008

  • Reported By:Edmonton Alberta
M4Sunset Group/ Cancun Travel Unlimited/ Royal Sunset
Blvd Kukulcan Km 7 S/N Tampa, Florida U.S.A.
  • Phone: 800-9618354
  • Web:
  • Category: Resorts

M4Sunset Group/ Cancun Travel Unlimited/ Royal Sunset Dishonest Travel Promotion Tampa Florida

*UPDATE Employee: lets get this sorted out!

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I am writing hoping that you can warn others of this rip-off in the form of a fabulous promotion.

Telemarketers for Sunset marketing call stating that your name was given by a friend and mention Wal-Mart and other big stores.

I was contacted by telephone by M4 Sunset group in Cancun offering a promotional rate ($698 US + airfare) to stay at one of their resorts in Cancun for, two adults, two children, four nights PLUS a four night stay at their resort in Costa Rica, PLUS a four night stay in Orlando with Disneyland tickets. The only catch was that we book our Cancun stay first. The sales agent confirmed that the stay was not all-inclusive, but we were entitled to 40% off the all-inclusive rate.

I specifically asked the agent if we would be expected to attend a presentation. She assured me, no, this was just a promotion of the hotel, hoping we would like the resorts and would return and tell all of our friends. I did some checking into the hotels online and found that they got relatively good reviews. Some travelers stated that they were asked to attend a presentation, but they politely declined and that was the end of it. So, I decided to purchase the deal.

WELL! I called today to book our vacation. I was informed that I had agreed to attend the 90 minute presentation and if I chose not to attend I would have to pay regular room rates on top of what I already paid.

PLUS they wanted a $59 fee to activate the account PLUS $150 in taxes. The taxes could be waived if you chose the all-inclusive option at $99 PER ADULT PERDAY.
That's almost $2000 now.

I asked for a refund because the sales agent lied to me about attending a presentation. They said the deal is non-refundable. The reservations agents are extremely rude and argumentative unless you are buying what they are selling.

M4 Sunset includes:
Cancun Travel Unlimited, Laguna Suites, Sunset Royal, Sunset Lagoon, & Sunset Fisherman

The documents, brochures really, come from Florida, but the address on the inside is: Cancun Travel Unlimited, Xpuhil No. 3, Suite 8218, S.M. 27, Cancun, Q. ROO, C.P. 7750. 1-886-760-1843

Edmonton, Alberta

This report was posted on Ripoff Report on 04/17/2008 09:27 AM and is a permanent record located here: http://www.ripoffreport.com/reports/m4sunset-group-cancun-travel-unlimited-royal-sunset/tampa-florida-33685-0265/m4sunset-group-cancun-travel-unlimited-royal-sunset-dishonest-travel-promotion-tampa-flo-326734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

lets get this sorted out!

AUTHOR: El Paso, Texas - (U.S.A.)

Thank you for your report,

I would like to inform you that the reason behind the vacation offer,

Is for you to attend a 90 minute presentation of our host resort, This is something that we tell
all of our customers up front, and we make it perfectly clear that the discount on the vacation is in exchange for your time.
We give you that information in all of our scripts, and then once you accept the offer, you are transfered to our verification department, where they record your voice receipt,and let you know once again that the discount is in exchange for the 90 minute presentation.

We do have a quality department that listens to all of our recordings to make sure, that all
of the points of the promotion are discussed.

once you call the customer services line to solicit your cancelation and refund,
We listen to the tape, and if something is not clear, or pointed out to you, we are definately
willing to cancel your package, and process your full refund.

I apologize if you feel that you where not well informed of the extra charges, I urge you to please contact me at your earliest convenience so that we can get this issue sorted out for you.

Please email me your information at dzambrano@sunsetworld.net so that i can begin reviewing your case.
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