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Report: #1279207

Complaint Review: Macco Auto - Charleston South Carolina

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  • Updated:
  • Reported By: Thafix78 — North Charleston South Carolina USA
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  • Macco Auto 1974 SamRittenburg Blvd Charleston, South Carolina USA

Macco Auto Well 1st off they customer service is very poor. When i dropped my truck off they never called me to give me any updates on my truck I did most of the calling. They kept my truck over the entire Christmas break and i couldn't do or buy my son nothing for Christmas. they told me my truck wasnt ready but when i drove by there shop my truck was parked outside already done but no one never called me. and they took all my insurance claim and only gave me 475.00 off of 4,302 which they was supposed to 2,200 dollars worth of work of the adjustments. I never got no paperwork back no receipts or nothing being broken down as to why it cost so much. Charleston South Carolina

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 I went to macco to get my door fixed. I had a check for an insurnace claim. The check was 4,302 the total adjustments was 2,202. They were supposed to do the amount of work that totals up to the adjustments. The customer service i was is very poorly. I did most of the calling for my truck they never called me to give me updates on how long it will be before it gets done. 2Days before christmas i went by there they said they was gonna be closed on Thursday and Friday because of the Holiday. I asked will my truck be ready she said it should. So i called that Tuesday i was told my truck would be ready Wednesday. I called and got off work early i got no answer now they closed at 5pm i got there by 330pm. They were gone and that was the day before christmas eve. Now i was stuck with no money and i didn't buy my son nothing for Christmas. I was never told that they was closing early the day before christmas eve. So over the weekend i drove by there shop my truck is parked in there lot done. That following Monday i went to pick up my truck and i had to wait an additional week for my refund because the owner and his Secretary was on vacation. When i finally got there im assuming i was getting back at least close to 1,000 they gave me 475.00 saying he saved me some money. Now i didnt get no paperwork back on how this was broken down no receipts no nothing. Thats not how you run a business regardless of how long u run a business.

This report was posted on Ripoff Report on 01/10/2016 07:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/macco-auto/charleston-south-carolina-29407/macco-auto-well-1st-off-they-customer-service-is-very-poor-when-i-dropped-my-truck-off-t-1279207. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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