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Report: #1368530

Complaint Review: Machine Zone Inc. - Palo Alto California

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  • Reported By: MZ does not honor Guarantee — Seabrook Texas USA
  • Author Not Confirmed What's this?
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  • Machine Zone Inc. 555 Hamilton Avenue Palo Alto, California USA

Machine Zone Inc. Game of War - Fire Age Bought a product from MZ GOW with a GUARANTEE that they will not honor or even acknowledge. Palo Alto California

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 I made an in game purchase of a 'Pack' of game items and resources for $99. This 'Pack' had written on it "Guaranteed Unlock ALL Strategic T6 Troops" and was the reason I purchased the 'pack'. Then with the newly purchased pack items I proceeded to work through the Ultimate Combat research tree and was successfully able to unlock ALL Normal T6 Troops (which come before unlocking Strategic T6 Troops in the research tree and cannot be skipped). As I try to Unlock the 1st of 3 Types of Strategic T6 troops, I find that I have not been given through my 'pack' purchase enough "Water Shards" to even unlock the first Strategic T6 troop type of the Guaranteed ALL promised. In complaining to Machine Zone; not a single MZ representative will acknowledge that the Guarantee even exists despite screen shot proof I have sent and they say they will pass along my observations to their developers. They have also said I only purchased a "Normal Troop Unlock" pack. In my non-legal opinion this is consumer fraud. Promising one thing and not delivering on that promise with no recourse to get what I paid for. No replacement pack / no offer of 'Water Shards' to fulfill the guarantee / no refund / we lied, too bad, so sad. I simple want what I paid for "Guaranteed Unlock ALL Strategic T6 Troops"; no more no less. I have spent $1000 to $2000 on this game since January of 2014 and they are now ignoring my reasonable request to simply honor their guarantee. Since I have sent them proof with a screen shot of the pack I purchased; they obviously know they have committed fraud and don't care.

This report was posted on Ripoff Report on 04/19/2017 11:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/machine-zone-inc/palo-alto-california-94301/machine-zone-inc-game-of-war-fire-age-bought-a-product-from-mz-gow-with-a-guarantee-th-1368530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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