Report: #721111

Complaint Review: mack cam

  • Submitted: Sat, April 23, 2011
  • Updated: Tue, June 14, 2011
  • Reported By: eilert — eidsvoll Norway
  • mack cam
    200 Morris Avenue
    Springfield, New Jersey
    United States of America

Show customers why they should trust your business over your competitors...

   They first tell you they will refund your new, but defect lens. But after having exchanged 7-10 e-mails with them concerning the needed documentation and getting the defect lens checked at the authorized supplier (paid USD 120 for that) they just STOP ANSWERING your mails, as if you did not exist. Looks to me as if they stop answering you the moment they  realize that they actually have to give you a refund.

Keep away from these morons.
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This report was posted on Ripoff Report on 04/23/2011 05:24 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Mack Camera Rebuttal

AUTHOR: Desiree - (U.S.A.)

Mack Camera is not reffering to another customer and we did not stop the payment process.  We feel that we gave you proper resolution by agreeing to pay taxes that we are not responsible for and we processed your payment through a wire transfer. 
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#2 Author of original report

Missed the target

AUTHOR: eilert - (Norway)

MackCam has chosen a nother customer case, this is not me. Never used any bad language - only found out that they stopped the process when all the formalities was ok, and it was time for payment. That made me angry.
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#3 Consumer Comment

Blah Blah Blah!

AUTHOR: mr rik - (USA)

More customer service, less shilling.

A better business plan for you.
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#4 UPDATE Employee

Mack Camera Rebuttal

AUTHOR: Desiree - (U.S.A.)

This customer had submitted an estimate for the repair of his unit on 2/17/2011 and the estimate was approved the same day.  An email was sent to the customer which stated that his estimate was approved, attached was an approval letter indicating the approved amount without taxes and The email also stated that Mack Camera & Video Service was not responsible for any shipping fees or taxes.  On 3/4/2011 the customer provided the paid invoice for reimbursement.  This customer had contacted our respresentatives several times in an unprofessional manner and even using foul language.  We sent the check out FEDEX, instead of regular mail so that we could provide the customer with a tracking number.  We emailed the customer the tracking information on 5/23/2011.  Yesterday, 5/24/2011, we had received a call from FEDEX stating that they are unable to deliver the check because they needed an apartment number or contact name that they can give the package to.  We have been corresponding with the customer since then to rectify this issue providing him with the FEDEX case number and asking for any information that they have requested.  The customer has emailed Mack Camera today requesting that a wire transfer be processed for the amount including the VAT.  Mack Camera has authorized to pay the VAT on this claim and processed the wire transfer today for this customer. 
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