• Report: #557499
Complaint Review:

Mack Camera & Video Service

  • Submitted: Wed, January 20, 2010
  • Updated: Wed, January 20, 2010

  • Reported By: cnelson — Lincoln Nebraska United States of America
Mack Camera & Video Service
200 Morris Avenue Springfield, New Jersey United States of America

Mack Camera & Video Service Would not honour extended 3 year service contract of repair returned 6 weeks later with new damage, cost $410.00 for repair. Springfield, New Jersey

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Sent laptop for repair of  cooling fan and bad back light.  I had a 3 year extend sercice contract for repair  After 3 weeks I call them and they tell me the screen needs to be replace due to impact damage, they said the screen was cracked in many places, I know that this laptop has never been dropped and screen was fine, before shipping via Fed EX. with insurance.  They told me box was not damaged and they would send photos of laptop, but they were never sent.  I was told that impact damage was not covered.  would also have to pay $45, for estimate, and repair would be $375.  i needed it back and had already sent it there, so agreeded to repair.

I received the laptop today, with new damage that was not there when I sent it in.  The key board is bent, I have taken photos.  I was billed $410.00, they had this laptop 6 weeks. They charged me $35  for shipping when I only paid $12 for packing, insurance and 3 rd day shipping.

This report was posted on Ripoff Report on 01/20/2010 03:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/mack-camera-video-service/springfield-new-jersey-07081/mack-camera-video-service-would-not-honour-extended-3-year-service-contract-of-repair-r-557499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Mack Camera & Video Service

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?