• Report: #971459
Complaint Review:


  • Submitted: Mon, November 19, 2012
  • Updated: Mon, November 19, 2012

  • Reported By: Annie — Hooper Utah United States of America
1000 Layton Hills Mall Layton, Utah United States of America

Macys Horrible Customer Service, Extremely Poor Quality Products Layton, Utah

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I purchased a diamond ring in May of 2012, and today one of the diamonds fell out, but when I took it to the Layton Hills Macys store, I was told that I will have to pay to have this repaired because I didn't purchase their ESP (extended service plan).  This is horrible customer service, not to mention an extremely poor quality product.  I own and have owned several rings but have never had a diamond or other stone fall out nor have I ever had to purchase an ESP to ensure the quality of the products.  I am closing my account because of this experience.  NEVER purchase jewelry from MACYS.

This report was posted on Ripoff Report on 11/19/2012 02:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/macys/layton-utah-/macys-horrible-customer-service-extremely-poor-quality-products-layton-utah-971459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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