Madhouse Parts Zero Support, No Help, and Did Not Ship My Part Internet

I ordered my parts using my credit card over the phone through the parts department, Will at ext 301.  Very helpful, very friendly gentleman. That's where the pleasantries ended.  Two weeks after I placed my order, I still hadnt received a shipping notification, so i emailed the support address to request a tracking number.  The response i received was kurt, "it will come once the system updates", I let them know that i placed my order two weeks prior to my request, and again they said i needed to wait for the system to update, so i tell them i highly dougt it takes two weeks for a system to update.  Then they send me the the shipping email, but its missing the tracking number.  So i email them again saying i need the tracking number because its not in the shipping notification, they respond with "its in the shipping email you received", well obviously I didnt get it or i wouldnt have asked.

I tried to get them to call me, no luck there.  So i asked again, and then they sent me the tracking number, and they said Oh, we made a mistake, there must be two people with my name in their system and thats where the mistake occured. Whatever!  I was born at night, just not last night.  Two days later half my order came.  I emailed them to tell them only half the order came, and again i got a kurt response, we put insurance on our packages and they are all checked by two people, take the damaged package to the post office and claim the loss through them.  I tried to tell them there was nothing wrong with the package and the part that was on the packing slip in the box was delevired, just the 2nd (more expensive) part was missing and not even included on the packing slip.  I also told them that the box I did receive was too small to even hold the 2nd part.  I asked for them to call me again so i can explain they made a mistake, no luck again.

Then out of the blue I get a 2nd tracking number, one that indicates that the package was shipped 2 weeks ago, but if you look at the details, it really only says that the label was printed, and that it was in a "preshipping" stage.  So I try to explain that to them and still i get a garbage response that i need to take my damaged box to the post office to claim the insurance.  I explain again i never received a damaged box or the part, and that the insurance they put on the part wasnt enough had i received a damaged part.

End result is I told them i was filing a claim with my credit card company (Amex) if i didnt get a call from them. I filed the claim this morning, enough of their BS, and I gave Amex all the emails which they found quite comical. They took my money back from these clowns, including the shipping cost I was charged.

Sad thing is that now i wasted three weeks, and still dont have the part i need.

Do Not Use Madhouse Parts, they are a bunch of a****** clowns.

Don