Report: #1279485

Complaint Review: Madison Seating

  • Submitted: Mon, January 11, 2016
  • Updated: Mon, January 11, 2016
  • Reported By: StevenWay — Dallas Texas USA
  • Madison Seating

    Brooklyn, Internet New York
    USA

Madison Seating Madison Seating will take y our money Brooklyn Internet

*Author of original report: Refund Sent

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I purchased a chair for $ 679.98.  It came in the wrong color so I returned and purchased another.  They said they would repay me when chair was received.  When doing my tax return I noticed I was never refunded.  They claimed they had no record of Fedex making the shipment.  I called Fedex and had them trace the shipment.  Fedex gave me the following information for my return of the chair:

Delivery Date:                   March 4, 2014

Delivery Time:                   5:15 P.M.

Signed By:                           M. Williams

Company Name:              High Tech Seating

Address:                              6103 Strickland Avenue, Brooklyn, NY

 

High Tech Seating is Madison Seating and that is their address  They lied to me.  I sent them this receipt information on November 10, 2015.  It is now January 11, 2016 and I have heard nothing even though they know the chair was returned and if any error was made they made it.

 

Steven Way CPA PC, Dallas

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This report was posted on Ripoff Report on 01/11/2016 05:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/madison-seating/brooklyn-internet-new-york/madison-seating-madison-seating-will-take-y-our-money-brooklyn-internet-1279485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Refund Sent

AUTHOR: - ()

I previously had posted about not receiving a refund for a returned chair.  I posted a very negative review.  I then received an email from Madison Seating saying they mailed the check about 45 days earlier to my address except there was no suite number.  I will have to take their word for it.  They are sending me a check to my complete address, suite number included.  So I had the following issues:

1.  Chair advertised was black.  Once added to cart it was saphire.  I did not re-check the color in the cart hence the return.

2.  Return received by Madison Seating was never processed to refund me.

3.  I called and emailed many times and could speak with nobody who could resolve my issue.

4.  They said they mailed me a check 45 days earlier but nobody told me this.

 

The mitigating circumstances to all this is the amount of time that had passed.  Approximately a year and a half had past before I discovered I had not been reimbursed on my Mastercard.  I had furnished an office and did not discover the missing reimbursement until I was doing my taxes.  Per their office they cannot research back that long over the phone.  In all fairness, assuming I receive my replacement check, I cannot say they did not make things right.  I can say I did not speak with anybody to help me until after I posted my previous really bad review.

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