Magic Jack .com Major Rip Off, do not buy. There is no live person to talk to ever. The oneline chat is worthless. They charge your credit card immediately. I ordered a 1 year extention and they will not reverse Internet

I purchased 2 magic jacks over the phone, it was all automated. No live person, and also purchased 2 1 year extention of service for each unit.  After receiving the product it did  not work at our house because we have satellite, we were not told this when we purchased.  I returned 1st class within 3 days.   My return information stated they must recive by July 10th to get credit, which was only 16 days after I purchased, not 30 days as they advertise.  They billed my credit card right away for both units and for the 1 year extension.After they received the units they reversed the unit charge but not the 1 year extension.  After multiple attemtps to try and explain this to the customer service online chat I gave up.  They refuse to help and are trained to wear you down.