I signed up for the FREE trial on Sunday, February 5 at about 7:30 pm and got an error message-- "credit card invalid, use another card"; however, when I checked my credit card account, it was charged twice for $81.26, total of $160.52, even though I was NOT suppose to be charged at all--its a FREE trial. I went to the on-line live chat the same day and nobody came on-line, I waited an hour and no one came to the live chat line. The live chat does not come up at all now. So I called Magic Jack Billing at 561-594-9925 on Monday, the next morning and got an operator, who told me that the trial did not go through and I should wait until tomorrow to get a confirmation or the return of funds. Well, the next day it did not credit my account and I did not get a confirmation email. I called again on Tuesday and talked to a Supervisor who told me that it would take about three to five days to drop off of my account, because it is not a charge just an authorization--they do not have the money. I asked in a very polite manner whether she could write a letter to my bank stating that they would not collect on the charge and then I would be able get my funds reversed. She told me that she could not do that I would have to wait the three to five days. So I asked if there was another manager or someone with authority to talk to, she got extremely rude and told me that she was as high as I could get and that I just had to wait. She said, "We are going in circles over this and she had nothing else to say." I'm sorry I did not check this ripoff report first before ordering this scam deal. I will get my money back.