Report: #814237

Complaint Review: Magic Jack Plus

  • Submitted: Tue, December 27, 2011
  • Updated: Tue, December 27, 2011
  • Reported By: starsh169 — Riviera Beach Florida United States of America
  • Magic Jack Plus
    West Palm Beach Fl, Florida
    United States of America

Magic Jack Plus Reseller, Company owner Dan Borislow YMAX Communications Corporation, Magic Jack order not delivered as promised West Palm Beach Fl, Florida

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Please wait for a site operator to respond.
You are now chatting with 'Vienna'
Your Issue ID for this chat is LTK554024809143X
Vienna: Hello, how may I help you?
Stanley: hi i want to know where my new magic jack is?
Vienna: May I have your order number please ?
Stanley: I dont rember
Vienna: May I have your email address please which you used at the time of order placed  ?
Stanley: (((REDACTED)))
Vienna: Please wait while I check that for you
Vienna: Your
Order Number: TS13910772 for Order Date: 12/03/2011 for one magicjack
plus ($34.95) plus standard shipping ($7.95) plus regulatory fees
($2.06) total is ($44.96)
Stanley: OK but where is it?
Vienna: Address
Vienna: 25 E TH ST
Vienna: RIVIERA BEACH, FL  33404
Vienna: US
Stanley: yes
Stanley: I don't have it
Vienna: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Stanley: ok
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Ken'
Your Issue ID for this chat is LTK554024809143X
Ken: Hello. My name is Ken. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
Stanley: ok
Ken: One moment please...
Stanley: hey ken where are you?
Ken: Thank you for patiently waiting.
Ken: My apologies for the inconvenience and for the delay as well.
Ken: Can I have your exact shipping address, please?
Stanley: I f you read the chat you can see it
Ken: Please provide it to me.
Ken: I just need to verify it.
Stanley: 272 E 25Th St Riviera Beach Fl. 33404
Ken: Thanks.
Ken: Please wait while I check that for you
Ken: Thank you for waiting.
Ken: I am seeing it here that the shipping address of your order is 25 E 25TH ST .RIVIERA BEACH, FL  33404-4518 US
Stanley: no 33404 4523
Ken: For this concern I need to create a report about it and submit it to the right department for them to change the shipping address. I can't change it anymore since the order was shipped.
Ken: Is (((REDACTED))) the best email address to contact you?
Stanley: yes
Ken: Please hold while I create a report regarding your concern which will be forwarded to the right department.
Stanley: but you need to know i contacted you people and they said it was shipped and was sent back which is a lie the Post Office did a trace and said it was never shipped
Stanley: i also put my complaint on the internet, so the whole world will know ane will do it again and will contact the FTC about this.
Ken: One moment please... hung up tried again today and still got nowhere with them, 9 attempts to get my product with nothing resolved USPS said the order was never shipped according to tracking.  Stan.
  CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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This report was posted on Ripoff Report on 12/27/2011 09:20 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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