Magic Jack , YMax Corp Customer Service Horrible Internet

This is the text of an exchange I just had with a customer service rep. I've just had several rounds of explaining my problems, that MJ froze my computer every time I used it for a year. I said I wasnt looking for a refund, but I was looking to get compensated for the year of service I lost on the 5 year contract:

*** 12-28-09

Carol Kay: We are not asking for a refund. You delivered a product and we paid for it. But we should be given back the lost year of the contract when technical issues couldnt be resolved after several rounds of trying.

Junrex: Is your magicJack working fine now?

Carol Kay: As of 15 minutes ago, yes

Junrex: Good

Junrex: Since it has been activated

Junrex: :)

Junrex: Is there anything else I may help you with today?

Carol Kay: How about my request for compensation as discussed with Marcus earlier. Please dont run me in circles like this.

Junrex: If he submitted it then probably he will w ork with it.

Carol Kay: How will I know the result. I'll wait if you need to go check on it.

Junrex: No need Carol

Carol Kay: I realize you dont want to continue chatting with me over this. Its clear in your tone. I hope you're having fun at a customer's expense, but please answer my question.

Junrex: Just wait for the result Carol since Marcus escalated your request

Carol Kay: Can you connect me to him? How will he get in touch with me?

Junrex: you can end this chat and look for Marcus

Carol Kay: Ha ha I'll be sure to copy the text of this conversation

***

A polite "No" or at least an answer to the question would have been nice. It works great now, but the customer service end is lameThis type of snarky exchange is over the top rude.