• Report: #947560
Complaint Review:

Magic Jack

  • Submitted: Thu, September 27, 2012
  • Updated: Thu, September 27, 2012

  • Reported By: Jeff — Spokane Washington United States of America
Magic Jack
Unknown Internet United States of America

Magic Jack Bogus annual fee for number porting , Internet

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I paid Magic Jack $19.99 to "port" my home phone number to them on 20 Sep 2011.  (note: other phone companies do this for free)  At that time, they said it was a one-time fee, and that no additional charges would be added.

I have just been informed that I now need to pay an additional $9.95 fee every year to keep my number ported (what?).  This is unheard of in the phone industry.  The worthless on-line chat person told me that I agreed to it and that I could find the policy on their website.  I looked, and the policy was dated 06 Jul 2012, TEN MONTHS AFTER I originally paid the one-time fee.

The on-line chat person told me that I could see the agreement on the website if I went and clicked on the "transfer my phone number" tab.  Of course it is listed there, NOW!  It wasn't there when I agreed to pay the fee.  It is also not listed ANYWHERE in their Terms of Service on there website.

I am now a couple of days and $100 into a five year renewal plan, and if I walk away over $9.95, they won't refund my prorated amount, so either way I lose.

And as a side note, I just found out that whey will charge you $30 to have your number "un-ported" so you can use your home phone number with another company.  Another non-existent practice anywhere else in the phone industry!

This report was posted on Ripoff Report on 09/27/2012 02:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/magic-jack/internet/magic-jack-bogus-annual-fee-for-number-porting-internet-947560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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