Report: #1217953

Complaint Review: Magic Jack

  • Submitted: Tue, March 24, 2015
  • Updated: Tue, March 24, 2015
  • Reported By: Donald — Charlotte North Carolina U.S.A.
  • Magic Jack

    Internet
    USA

Magic Jack FALSE advertising breech of contract bait/switch Internet

Show customers why they should trust your business over your competitors...

When I purchase my Majik Jack device a few years ago sales pitch was free call anywhere, anytime for $20 a year, for life.

Today, I discovered thier defination of LIFETIME:

==== Unedited CHAT session, 03/24/2015 - 9:20 EST ===

Please wait for a site operator to respond.

You are now chatting with 'Russel'

Your Issue ID for this chat is LTK111530181323070X

Russel: Hello, how may I help you?

Donald Hrascs: My Legacy MJ hardware is trying to install drivers/software for the current produc.

Russel: okay

Russel: May I know where your magicjack is plugged at the moment?

Donald Hrascs: Directly into a USB port. Not through a hub

Russel: okay

Russel: http://upgrades.magicjack.com/upgrade/upgr980.exe

Russel: please click on the link above, download and install upgr980.exe on your computer

Donald Hrascs: This for the legacy devices?

Russel: That is your magicjack driver

Donald Hrascs: It is installing.....

Russel: please let it finish

Donald Hrascs: I do not remember my password!

Russel: Please inform me once the magicjack dial pad appears

Donald Hrascs: I clicked the remindme button for my password, no mail yet

Russel: okay

Russel: please check again after 2 minutes

Donald Hrascs: Hey, it says $35 to renew....When I purchased it the deal was $200 for life. I am not dea yet

Donald Hrascs: $20

Russel: There is no $35 for life deal

Russel: Originally the renewal was $19.95 but that was a few years ago

Donald Hrascs: I don't care. My DEAL was $20 for LIFE as advertised.

Donald Hrascs: And it was not suppose to change, part of the sales pitch

Russel: If you wish to reactivate your subscription you can

Russel: but it will have to be the $35 renewal

Donald Hrascs: I gues I will need to sue you. Clas Action, I will file as a poor person so I do not have to pay the court fees

Russel: Renewal plans are subject to change depending on the market trends and by no means it is permanent

Donald Hrascs: BS, that was not my deal

Russel: It's your choice

Russel: Have a pleasant evening

Donald Hrascs: I will start by making several post in PUBLIC DOMAIN

Russel: It's up to you

Donald Hrascs: You have an attitude. In any event I finally got my password.

Russel: okay

Russel: Have a pleasant evening

Donald Hrascs: Thank you for your help.  And your attitude is not okay.

Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat

 

Donald

Charlotte

NC

 

 

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This report was posted on Ripoff Report on 03/24/2015 06:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/magic-jack/internet/magic-jack-false-advertising-breech-of-contract-baitswitch-internet-1217953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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