• Report: #1011340
Complaint Review:

Magic Jack

  • Submitted: Sat, February 09, 2013
  • Updated: Sat, February 09, 2013

  • Reported By: Los Angeles — Valley Village California United States of America
Magic Jack
West Palm Beach, FL Internet United States of America

Magic Jack FIVE YEARS of Free Service are not free West Palm Beach, Internet

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Magic Jack Plus advertises that after purchasing their product for $69.96, which includes 

"First year of service FREE
FREE Local and Long Distance
FREE U.S. Phone Number - or transfer your current phone number"

They then say you can, 

"Add 5 Years of Free Local and Long Distance Service for just $99.75.  Receive 5 years of Phone service for less than many people pay in a month.   They say it includes 5-years of Local & Long Distance, Directory Assistance, Voice Mail, Call Waiting, Warranty."

What they are now doing is splitting up the FREE Local and Long Distance from the FREE U.S. Phone Number - or transfer your current phone number.  When signing up for the five years it says no where that you will have to continually pay, and be billed for, transferring over your old phone number.   It is deceptive advertising. 

One month before your anniversary date you will receive the following message, "PLEASE NOTE: Your Phone Number Subscription associated with the number (XXX) xxx-xxxx is EXPIRING SOON, on 10/22/2012. Renew Number Subscription Now

You can purchase a different phone number for $10.00 for a "one time fee" but that's probably false as well.  Or to keep your home phone number which everyone has you have to pay a yearly fee of $10.43 (incl. 4.8% regulatory fee).

No where does it state this in their advertising. 

This report was posted on Ripoff Report on 02/09/2013 09:43 AM and is a permanent record located here: http://www.ripoffreport.com/reports/magic-jack/internet/magic-jack-five-years-of-free-service-are-not-free-west-palm-beach-internet-1011340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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